Defence Afghan Relocation and Resettlement (DARR) Relocation Casework
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | £36,530 per year |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | SW1A2HB |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 421325 |
Summary
The Defence Afghan Relocation and Resettlement Directorate (DARR) was established in 2021 to enable eligible Afghans who supported the UK mission in Afghanistan over the past 20 years to come to the UK under the Afghan Relocation and Assistance Policy (ARAP) scheme, and once here to be assisted to begin their new lives with their families. It is important and rewarding work, supporting one of Defence’s highest priorities and with regular engagement from Defence Ministers.
Duties and Responsibilities
HEO Relocations Travel Readiness Team will be:
Responsible for processing quality casework within the Biographic Casework function of Relocations Team, including the scrutiny and analysis of official documentation
Managing a large casework portfolio.
Communicating directly with applicants in a professional and sensitive manner.
Supporting the process of issuing UK Visas
Making autonomous and sound decisions in accordance using relevant Government Policy.
Supporting quality assurance.
Identifying and escalating complex cases to Team leaders.
Supporting the SEO with casework training.
Providing subject matter expert (SME) advice on case work to Relocation Senior Leadership Team.
Participating in regular team meetings and training as and when required.
Deputising for Line Manager when required
HEO Relocations Movements Team will:
Supporting the SEO with delivery of the Movement function within DARR Relocation Dept.
Supporting the SEO with training new workforce within the Relocation Movements Team
Liaising with UK Embassies worldwide, in particular supporting the process of application of UK Visas
Provide SME advice on cases including complex casework.
Identifying and escalating complex cases to Team leaders.
Making autonomous and sound decisions in accordance with relevant Government Policy
Participating in regular team meetings and training as and when required.
Deputising for Line Manager when required
Duties and Responsibilities
HEO Relocations Travel Readiness Team will be:
Responsible for processing quality casework within the Biographic Casework function of Relocations Team, including the scrutiny and analysis of official documentation
Managing a large casework portfolio.
Communicating directly with applicants in a professional and sensitive manner.
Supporting the process of issuing UK Visas
Making autonomous and sound decisions in accordance using relevant Government Policy.
Supporting quality assurance.
Identifying and escalating complex cases to Team leaders.
Supporting the SEO with casework training.
Providing subject matter expert (SME) advice on case work to Relocation Senior Leadership Team.
Participating in regular team meetings and training as and when required.
Deputising for Line Manager when required
HEO Relocations Movements Team will:
Supporting the SEO with delivery of the Movement function within DARR Relocation Dept.
Supporting the SEO with training new workforce within the Relocation Movements Team
Liaising with UK Embassies worldwide, in particular supporting the process of application of UK Visas
Provide SME advice on cases including complex casework.
Identifying and escalating complex cases to Team leaders.
Making autonomous and sound decisions in accordance with relevant Government Policy
Participating in regular team meetings and training as and when required.
Deputising for Line Manager when required