Care Navigator
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | £24,246.00 to £25,693.00 per year |
| Additional salary information: | £24246.00 - £25693.00 a year |
| Hours: | Full time |
| Closing date: | 27 August 2025 |
| Location: | Ipswich, IP3 8DN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0598-Derby060825 |
Summary
Key Responsibilities To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled. To ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion. To ensure that scanning, filing, record keeping and distribution of documents are undertaken efficiently and promptly. To ensure that the waiting area and leaflet stands are at all times kept tidy and leaflets are re-stocked or removed as required and to check and put away deliveries of stock as required. Use the surgery computer system for appointments, patient data, repeat prescriptions and other patient related tasks. Greet patients and log arrival on the computer/show patients how to use the automated booking in service. Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need. To send out recall letters for chronic disease quality marker clinics in line with requirements of the GP Contract. Record requests for home visits, ensuring accurate details are taken and print off visit summary. To frank mail and prepare for posting on a daily basis and deal with including incoming mail as required, including date stamping. To file all correspondence in appropriate files on a daily basis. To prepare acute/repeat prescriptions for GP signature, ensuring at all times the correct name, address and date of birth of the patient. To assist with new patient registrations together with inputting their necessary data onto computer and making up new files/amalgamating and process amendments to patient records. To book interpreters as and when required for patients and advise whether or not request has been completed. To advise patients of relevant charges for private services, accept payment and issue receipts if necessary. To photocopy information when required, ensuring photocopying is kept up to date at all times. To cover duties of absent members of staff as and when required including cover during tea/lunch breaks at reception as and when required. To send out DNA letters to patients. To act as chaperone when requested and print off smear forms for the patient/check patient specific directives (PSD). To attend staff meetings as required and participate fully in annual staff appraisal. Any other clerical/reception duties as deemed appropriate and requested by line managers. To be flexible in the workplace in terms of hours worked as and when the need arises and be prepared to work across sites. To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use.