Service Support Coordinator
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | £30,353 to £33,016 per year |
| Additional salary information: | dependent on NHS service. |
| Hours: | Full time |
| Closing date: | 18 August 2025 |
| Location: | G81 1BF |
| Remote working: | On-site only |
| Company: | NHS 24 |
| Job type: | Temporary |
| Job reference: |
Summary
Fixed Term/Secondment Opportunity with the potential to last up until November 2026
The Role
This role will provide support to NHS 24 services within a contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times. This post involves shift working and will also require weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.
Key Responsibilities
To provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres and demonstrate a professional first point of contact for all
To provide support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required
To supporting an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period
Daily management of wide ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone
Undertake stock checks and always maintain adequate stock levels
Various other duties included with the Job Pack attached
Successful applicant will:
Have general administration experience to a HNC level or equivalent and hold further additional experience in the following areas:
Customer focused/ related environment
Working in or with an ‘in house’ Fault desk department
Dealing with and knowledge of H&S regulations
Undertaking Workplace inspections
Using office software packages including, excel, power point, Microsoft Word.
Ability to work autonomously or as a fully supportive and integrated team player
Contributing to effective performance in achieving strategic goals for the Department.
Desirable
Experience in NHS or public sector
Knowledge of patient focused environment
Benefits
NHS 24 offers a complete benefits package, with a temporary contract on Band 4 Contract - £29,116 - £31,670 (Pro Rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
The Role
This role will provide support to NHS 24 services within a contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times. This post involves shift working and will also require weekend working and public holiday working. The working pattern can change, although, sufficient notice would be provided.
Key Responsibilities
To provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres and demonstrate a professional first point of contact for all
To provide support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required
To supporting an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period
Daily management of wide ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone
Undertake stock checks and always maintain adequate stock levels
Various other duties included with the Job Pack attached
Successful applicant will:
Have general administration experience to a HNC level or equivalent and hold further additional experience in the following areas:
Customer focused/ related environment
Working in or with an ‘in house’ Fault desk department
Dealing with and knowledge of H&S regulations
Undertaking Workplace inspections
Using office software packages including, excel, power point, Microsoft Word.
Ability to work autonomously or as a fully supportive and integrated team player
Contributing to effective performance in achieving strategic goals for the Department.
Desirable
Experience in NHS or public sector
Knowledge of patient focused environment
Benefits
NHS 24 offers a complete benefits package, with a temporary contract on Band 4 Contract - £29,116 - £31,670 (Pro Rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.