IT Help Desk Engineer
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Additional salary information: | Dependant on experience, generous annual leave allowance, pension, health care, discounted gym membership |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Leeds, West Yorkshire |
| Remote working: | On-site only |
| Company: | Austin Banks Recruitment |
| Job type: | Permanent |
| Job reference: | 1606225 |
Summary
IT Help Desk Engineer
Leeds
Full time, Permanent.
£30,000 - £35,000 - DOE
Monday – Friday, 37.5 hours
Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.
Benefits
Generous annual leave allowance
Career progression
Pension
Free onsite parking
Team events
Health care
Discounted gym membership
As an IT Help Desk Engineer, you will be responsible for:
Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
Setting, managing, and meeting client expectations through clear communication and timely support
Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
Documenting all activities and resolutions accurately to ensure effective case management
Providing additional support to the wider team as needed
Performing end-user client machine configuration and support tasks
The ideal candidate will be:
Minimum 3 years of experience in an MSP or IT support environment
Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
Basic understanding of cybersecurity principles and best practices
Excellent communication and customer service skills with a professional, solution-focused approach
Strong problem-solving abilities and well-organised work habits
Full UK driving licence and access to own transport (essential)
Call us today on 01302 822 228, to discuss this position.
Leeds
Full time, Permanent.
£30,000 - £35,000 - DOE
Monday – Friday, 37.5 hours
Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.
Benefits
Generous annual leave allowance
Career progression
Pension
Free onsite parking
Team events
Health care
Discounted gym membership
As an IT Help Desk Engineer, you will be responsible for:
Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
Setting, managing, and meeting client expectations through clear communication and timely support
Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
Documenting all activities and resolutions accurately to ensure effective case management
Providing additional support to the wider team as needed
Performing end-user client machine configuration and support tasks
The ideal candidate will be:
Minimum 3 years of experience in an MSP or IT support environment
Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
Basic understanding of cybersecurity principles and best practices
Excellent communication and customer service skills with a professional, solution-focused approach
Strong problem-solving abilities and well-organised work habits
Full UK driving licence and access to own transport (essential)
Call us today on 01302 822 228, to discuss this position.