Retail Catering and Shop Manager | Royal Free London Property Services Limited
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £39,459.17 - £45,664.81 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Enfield, EN2 8JL |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7377755/391-RFL-7377755 |
Summary
Formed in 2018 RFL Property Services (RFLPS) is a 100% wholly owned subsidiary of Royal Free London Group and has embarked on a journey of transformational change in the way estate services are delivered within the NHS anddeliver a ground-breaking operating model for services that overcometraditional organisational boundaries.
The Retail Catering and Shop Manager will be responsible for leading and managing all aspects of the retail café and retail shop, including staff and visitors and occasional related hospitality services at Chase Farm Hospital based in Enfield, North London, which are under the direct management of RFLPS.
The post holder will be a part of the catering management team, under the direction of the Company Catering Manager or deputised Assistant Catering Manager and will be responsible for the management of all aspects the café and shop services on the Chase Farm Hospital site which will include the management of the café, food offerings design, vending and shop services.
There will be a requirement to adopt an innovative approach to the delivery of services, liaison and collaboration with other Company catering management teams, and commercial acumen is a must to ensure the delivery of services that users want and that income generation opportunities are maximised.
Directed by the Company’s Catering Manager and Assistant Catering Manager, working closely with local site Head of Estates & Facilities and Facilities Manager, and staff groups to ensure that the offerings are responsive to staff and visitor needs, and are monitored in relation to safety, quality, cost and delivery objectives.
Assist staff/visitors during incidental contacts.
Participate in applicable restaurant advisory group (RAG) across the Company’s Catering activities.
Occasionally attend meetings and forums for liaising with service users as appropriate.
Be responsible for effectively dealing with any queries or complaints regarding any aspect of the offerings service delivery made by staff/visitors and escalating as required.
Implement local policy in relation to catering services, Food Hygiene Legislation and best practice within a healthcare setting and as advised by the Safety and Compliance Manager.
Be directly responsible for menu development in the café, shop and vending choices ensuring that the needs of all clients are met as best as feasibly possible. Menus must comply with nutrition standards, CQUIN, and offer full allergen information to service users.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For full detailed job description that include key tasks and responsibilities, please refer to the enclosed job description and persons specification.
This advert closes on Tuesday 19 Aug 2025