8640 - Review and Investigations Team Manager - South-West - Full Time
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | £44,100 to £46,000 per year |
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | South West England, UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 8640 |
Summary
Overview of the job
Working at the direction of the Head of Operational Function, the post holder will be responsible for managing formal serious further offence reviews and/or formal complaints investigations within the Division
Summary
To provide strategic operational leadership to a geographically dispersed specialist divisional team undertaking formal reviews and investigations
To support the Head of Operational Function providing management and leadership within the National Probation Service (NPS) Division.
To represent the Head of Operational Function with external agencies/stakeholders and staff as appropriate.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
May be required to participate in out of hours on call rota
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Manage and co-ordinate the work of a specialist divisional team undertaking formal reviews and investigations of Serious Further Offences and/or formal complaints in accordance with NPS policies and procedures
Responsible for the management and professional development of staff within the team
Ensure all formal complaints investigations and/or Serious Further Offence reviews within the Division are carried out in line with NPS standards and guidelines and to a good quality
Ensure that all data is handled and stored in accordance with NPS and HMPPS instructions
Conduct investigations/reviews in person when requested by the divisional senior management team in relation to high profile complaints/SFOs which present a reputational risk for NPS
Ensure the learning from complaints and/or SFOs is communicated through guidance and briefings to senior managers and all relevant practitioners within the Division, and to all external stakeholders as required, in order to contribute to the professional development of divisional staff
Provide advice and support on informal complaints, where necessary
Analyse data trends to ensure all relevant performance targets are met and maintained
Develop long term strategy for Serious Further Offences that meets the business needs
Oversee the investigation of other investigations including child safeguarding reviews, domestic homicide reviews, MAPPA serious case reviews
Develop and sustain effective working relationships with internal customers, key stakeholders and external agency partners in the Criminal Justice System and related bodies
Provide operational support to the Head of Operational Function within relevant Probation Instruction criteria and rules
Oversee the investigation of grievances, disciplinary matters and other internal staff investigations as required from time to time
Under the guidance of the Head of Operational Function to take the lead on specific projects/portfolios
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
Working at the direction of the Head of Operational Function, the post holder will be responsible for managing formal serious further offence reviews and/or formal complaints investigations within the Division
Summary
To provide strategic operational leadership to a geographically dispersed specialist divisional team undertaking formal reviews and investigations
To support the Head of Operational Function providing management and leadership within the National Probation Service (NPS) Division.
To represent the Head of Operational Function with external agencies/stakeholders and staff as appropriate.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
May be required to participate in out of hours on call rota
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Manage and co-ordinate the work of a specialist divisional team undertaking formal reviews and investigations of Serious Further Offences and/or formal complaints in accordance with NPS policies and procedures
Responsible for the management and professional development of staff within the team
Ensure all formal complaints investigations and/or Serious Further Offence reviews within the Division are carried out in line with NPS standards and guidelines and to a good quality
Ensure that all data is handled and stored in accordance with NPS and HMPPS instructions
Conduct investigations/reviews in person when requested by the divisional senior management team in relation to high profile complaints/SFOs which present a reputational risk for NPS
Ensure the learning from complaints and/or SFOs is communicated through guidance and briefings to senior managers and all relevant practitioners within the Division, and to all external stakeholders as required, in order to contribute to the professional development of divisional staff
Provide advice and support on informal complaints, where necessary
Analyse data trends to ensure all relevant performance targets are met and maintained
Develop long term strategy for Serious Further Offences that meets the business needs
Oversee the investigation of other investigations including child safeguarding reviews, domestic homicide reviews, MAPPA serious case reviews
Develop and sustain effective working relationships with internal customers, key stakeholders and external agency partners in the Criminal Justice System and related bodies
Provide operational support to the Head of Operational Function within relevant Probation Instruction criteria and rules
Oversee the investigation of grievances, disciplinary matters and other internal staff investigations as required from time to time
Under the guidance of the Head of Operational Function to take the lead on specific projects/portfolios
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.