Reservations Agent
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.50 p/h plus benefits |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | CV7 7HR |
| Company: | Forest of Arden Hotel Limited |
| Job type: | Permanent |
| Job reference: | dc0dcafb574343398db0 |
Summary
Are you passionate about delivering memorable guest experiences and playing a key role in the hotel's commercial success? As a Reservations Agent, you'll be the first point of contact for future guests, welcoming inquiries, offering tailored booking solutions, and turning interest into confirmed stays.
Your service and attention to detail won’t just create great first impressions - they’ll directly contribute to the overall success of the hotel.
Experience and Knowledge
- Experience in a similar role within a hotel environment preferred
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
Specific Duties
- Answer, respond to and process all guest calls and emails
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
- Maximise revenue through upselling and cross selling
- Give guests information and directions regarding property and local areas of interest
- Process payments for room charges
- Complete daily, weekly and monthly reports
- Complete a daily arrivals check
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.