PCN Operations Manager
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | £15.00 to £16.00 per hour |
| Additional salary information: | £15.00 - £16.00 an hour |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | Shrewsbury, SY2 6FG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5355-25-0015 |
Summary
The following are the core responsibilities of the Shrewsbury PCN Operations Manager. Network DES Delivery Support the implementation and monitoring of key DES service areas. Maintain up-to-date knowledge of DES requirements, ensuring all services are compliant with contractual obligations. Produce reports on service delivery performance of ARRS teams and escalate risks or shortfalls to the PCN Senior Leadership Team. Operational Management of Shrewsbury PCN Health Hub Oversee the day-to-day operations of the Health Hub, ensuring it is safe, efficient, and patient-centred. Coordinate staff rotas, ensuring appropriate clinical and non-clinical coverage in line with service requirements. Conduct regular premises checks, ensuring facilities meet health and safety and operational standards. Manage procurement and stock control processes. Line Management and Team Leadership Line management and day-to-day supervision of care coordination staff, ensuring staff are supported in their roles, provided with opportunities for training and professional development and are able to work effectively. Monitor care coordination staff performance and their delivery of Network services, highlighting achievements and issues as necessary with the Service Transformation Manager. Management of the conduct and capability of team members escalating concerns as necessary to the People Manager in accordance with the organisations HR policies. Ensure effective communication within the care coordination team, fostering a collaborative, positive, safe and supportive environment. Quality Improvement & Governance Provide support to member Practice Managers responding to patient complaints relating to PCN services and ARRS staff. Ensure that standard NHS complaints processes are followed, with clear documentation of responses and identifying any escalating themes to the Senior Leadership Team. Lead on incident and significant event reporting, coordinating investigation processes and ensuring learning is shared and actioned. Action MHRS (Medicines and Healthcare products Regulatory Agency) alerts, including timely dissemniation of evidence-based service improvements (KPIs).