Front of House Team Member
| Posting date: | 05 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.21* per hour if aged 21 or over, £10* per hour if aged 20 or under. |
| Hours: | Part time |
| Closing date: | 04 September 2025 |
| Location: | Gateshead, NE8 2JR |
| Company: | North Music Trust |
| Job type: | Permanent |
| Job reference: | 247 |
Summary
Job Advert
Front of House Team Member
Deadline for applications: 18/08/2025
Reports to: Duty Manager or F&B Manager as appropriate.
Location: The Glasshouse International Centre for Music, plus external locations with prior agreement
Working hours: As required during operational hours, including evenings, weekends and bank holidays. This is a casual position.
Hours will vary
Salary: From April 2025 ; £12.21* per hour if aged 21 or over, £10* per hour if aged 20 or under.
(*plus 12.07% holiday allowance)
About The Glasshouse International Centre for Music
We are an international music centre based on the banks of the River Tyne. We are a unique venue where artists from across the
world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.
We support local people to be creative, to develop a passion for music and put music at the heart of communities. Our artist
development program provides local artists with the opportunities they need to develop a career in music. We support young people
to make music in our building and in the wider community through programs such as In Harmony Newcastle Gateshead.
We believe our work makes life better for people in the North East. We’re building a creative, diverse, and passionate team and
that’s where you come in…
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
You must have proven experience of:
* Excellent customer service skills
* Excellent communication skills
* The ability to work well within a team environment, and independently as necessary
It also helps if you have:
* A passion for live events and music
* Experience of working in Food and Beverage
If you’re not a perfect match for the job description and criteria, we encourage you to apply anyway. We are more interested in
your determination, positivity, and willingness to get stuck in.
About the Roles Available:
F&B Team members
Our F&B team members are key parts of our FOH team. All F&B Team Members are direct representatives of The Glasshouse ICM;
offering a welcoming, warm and professional service to our audiences and visitors.
You will work across our F&B outlets depending on business needs. This includes our bars, café, waiting team and brasserie. You
will also work on our prestigious conferences and external hire events.
Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18
you will be allocated alternative duties within the F&B portfolio.
Customer Experience Team Member (CET)
The Customer Experience Team (CET) is the first point of contact for customers calling or visiting The Glasshouse ICM and
attending events. All members of the Customer Experience Team are trained to steward the building, events and shows, work on the
coats desk. meet & greet, merchandise and information point. There are also additional roles that you may be able to train in if a
position becomes available in the box office, building tours team or the gift shop.
For any of these roles you must be able to demonstrate that you are extremely proactive, friendly, flexible, good at
problem-solving and happy to engage with a huge range of customers.
Shift times:
Most shifts are between 3 and 6 hours long and are on evenings and weekends, so successful candidates must be available at those
times. Rosters are completed approximately 3 weeks in advance and there is the option to sign up for additional shifts when
available. Our internal policy is that we will never give you a shift less than 3 hours long.
Our commitment to your development
At The Glasshouse, we’re always learning. Through training and support, we’ll help you develop the skills and knowledge you need
to thrive in your role. This may be through gaining a qualification, on-the-job training or learning within your team.
We provide you with training in areas such as health and safety and safeguarding when you start work, and you’ll receive annual
refreshers.
Every staff member is on their own training and development journey. You’ll work closely with your manager to identify what your
journey will look like at The Glasshouse. If you have a specific interest or you would like to develop your skills in a certain
area, we want to hear about it.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programs are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and vulnerable adults
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate. This position
is eligible for an Enhanced DBS/ with a check of the Children’s / Adult’s Barred List.
Our application process
Closing date for applications: 18.08.25
Our interview process
Instead of a formal one-to-one interview, we invite everyone to a group recruitment evening. You’ll work on a few tasks as part of
a team, then we’ll have a short chat so we can get to know you better.
We know interviews can feel a bit daunting. But this isn’t a test. It’s a chance to see how you think, how you work with others,
and what makes you, you. So don’t worry about having all the answers, just turn up ready to get stuck in.
If you have any questions about the role or the application process, please contact our people team,
recruitment@theglasshouseicm.org
Front of House Team Member
Deadline for applications: 18/08/2025
Reports to: Duty Manager or F&B Manager as appropriate.
Location: The Glasshouse International Centre for Music, plus external locations with prior agreement
Working hours: As required during operational hours, including evenings, weekends and bank holidays. This is a casual position.
Hours will vary
Salary: From April 2025 ; £12.21* per hour if aged 21 or over, £10* per hour if aged 20 or under.
(*plus 12.07% holiday allowance)
About The Glasshouse International Centre for Music
We are an international music centre based on the banks of the River Tyne. We are a unique venue where artists from across the
world perform and audiences from a wide range of backgrounds come to hear, make, and enjoy all types of music.
We support local people to be creative, to develop a passion for music and put music at the heart of communities. Our artist
development program provides local artists with the opportunities they need to develop a career in music. We support young people
to make music in our building and in the wider community through programs such as In Harmony Newcastle Gateshead.
We believe our work makes life better for people in the North East. We’re building a creative, diverse, and passionate team and
that’s where you come in…
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
You must have proven experience of:
* Excellent customer service skills
* Excellent communication skills
* The ability to work well within a team environment, and independently as necessary
It also helps if you have:
* A passion for live events and music
* Experience of working in Food and Beverage
If you’re not a perfect match for the job description and criteria, we encourage you to apply anyway. We are more interested in
your determination, positivity, and willingness to get stuck in.
About the Roles Available:
F&B Team members
Our F&B team members are key parts of our FOH team. All F&B Team Members are direct representatives of The Glasshouse ICM;
offering a welcoming, warm and professional service to our audiences and visitors.
You will work across our F&B outlets depending on business needs. This includes our bars, café, waiting team and brasserie. You
will also work on our prestigious conferences and external hire events.
Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18
you will be allocated alternative duties within the F&B portfolio.
Customer Experience Team Member (CET)
The Customer Experience Team (CET) is the first point of contact for customers calling or visiting The Glasshouse ICM and
attending events. All members of the Customer Experience Team are trained to steward the building, events and shows, work on the
coats desk. meet & greet, merchandise and information point. There are also additional roles that you may be able to train in if a
position becomes available in the box office, building tours team or the gift shop.
For any of these roles you must be able to demonstrate that you are extremely proactive, friendly, flexible, good at
problem-solving and happy to engage with a huge range of customers.
Shift times:
Most shifts are between 3 and 6 hours long and are on evenings and weekends, so successful candidates must be available at those
times. Rosters are completed approximately 3 weeks in advance and there is the option to sign up for additional shifts when
available. Our internal policy is that we will never give you a shift less than 3 hours long.
Our commitment to your development
At The Glasshouse, we’re always learning. Through training and support, we’ll help you develop the skills and knowledge you need
to thrive in your role. This may be through gaining a qualification, on-the-job training or learning within your team.
We provide you with training in areas such as health and safety and safeguarding when you start work, and you’ll receive annual
refreshers.
Every staff member is on their own training and development journey. You’ll work closely with your manager to identify what your
journey will look like at The Glasshouse. If you have a specific interest or you would like to develop your skills in a certain
area, we want to hear about it.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programs are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and vulnerable adults
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate. This position
is eligible for an Enhanced DBS/ with a check of the Children’s / Adult’s Barred List.
Our application process
Closing date for applications: 18.08.25
Our interview process
Instead of a formal one-to-one interview, we invite everyone to a group recruitment evening. You’ll work on a few tasks as part of
a team, then we’ll have a short chat so we can get to know you better.
We know interviews can feel a bit daunting. But this isn’t a test. It’s a chance to see how you think, how you work with others,
and what makes you, you. So don’t worry about having all the answers, just turn up ready to get stuck in.
If you have any questions about the role or the application process, please contact our people team,
recruitment@theglasshouseicm.org