Team Administrator | South West London and St George's Mental Health NHS Trust
| Posting date: | 04 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £32,199 - £34,876 pro rata per annum inclusive of outer London HCAS |
| Hours: | Part time |
| Closing date: | 03 September 2025 |
| Location: | Mitcham, CR4 4TP |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 7394102/294-COMM-7394102-JB |
Summary
We are seeking an experienced Administrator to provide Secretarial/admin support. In this part-time role (15 hours/week), you’ll work closely with clinicians, team leads, and service users to ensure the smooth running of our mental health services. Your attention to detail and strong organisational skills will directly support front-line care, making a meaningful difference in the lives of those in our community. This is a great opportunity for someone who thrives on variety and takes pride in keeping systems running efficiently. If you’re experienced in administration, confident using Microsoft Office and clinical systems, and enjoy working collaboratively, we would love to hear from you.
As a Team Administrator, you will play a key role in maintaining accurate clinical records, handling patient referrals, answering telephone enquiries, coordinating meetings, and ensuring timely communication across teams. Your work will also involve secretarial support to doctors, managing correspondence, tracking appointments, and liaising with internal and external partners such as GPs, local authorities, and community providers.
We are committed to supporting your growth, and you’ll have access to training and development opportunities, plus the chance to contribute ideas to improve how we deliver care. The role is primarily based at the Wilson Hospital, with opportunities for hybrid working depending on service needs.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
• To be responsible for ensuring the data on the required electronic patient care record is accurate and up to date. To address and alert teams to errors and problems as they arise.
• To support team members in being able to access basic information held on My Dashboards and Pulse
• To ensure that all service users, patients and visitors are received in a courteous and efficient manner.
• To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team
• To facilitate effective communication within the team by providing team members with messages and information.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
• To support the administration of service meetings including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
• Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues.
• To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
• To have the need for confidentiality of service users and professional information
• Photocopy/fax/scan/email as requested by other members of the team
• Provide admin support to the senior management team when needed.
• To implement Trust and team policies/procedures and propose changes to practices if necessary.
This advert closes on Wednesday 13 Aug 2025