Helpdesk/Switchboard Operative
| Posting date: | 04 August 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 03 September 2025 |
| Location: | DY1 2HQ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 79557 |
Summary
Pay: £12.21Contract: PermanentType: Part timeHours: Zero hour contractLocation: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ
In this role as a Helpdesk Operative, you will be working in a busy fast paced environment. You will manage requests coming through to the helpdesk via telephone, ensuring that these are dealt with by logging tasks onto a system.
You will answer calls, raise tasks and log information onto the database, as well as assign these tasks to the relevant Teams and employees. You will produce reports as required and support your team members and departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role or within a customer service role. You will have a good working knowledge of working with telephones and PCs with excellent written and verbal communication. CAFM system experience would also be an advantage. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.
In this role as a Switchboard Operative, you will manage requests coming through to the Switchboard, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings and support departmental colleagues, ensuring that they are well informed.
You should be Available for shifts Monday to Sunday between the hours of 7 am to 3pm or 3pm until 10pm. Full training will be Provided.
In this role as a Helpdesk Operative, you will be working in a busy fast paced environment. You will manage requests coming through to the helpdesk via telephone, ensuring that these are dealt with by logging tasks onto a system.
You will answer calls, raise tasks and log information onto the database, as well as assign these tasks to the relevant Teams and employees. You will produce reports as required and support your team members and departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role or within a customer service role. You will have a good working knowledge of working with telephones and PCs with excellent written and verbal communication. CAFM system experience would also be an advantage. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.
In this role as a Switchboard Operative, you will manage requests coming through to the Switchboard, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings and support departmental colleagues, ensuring that they are well informed.
You should be Available for shifts Monday to Sunday between the hours of 7 am to 3pm or 3pm until 10pm. Full training will be Provided.