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Customer Service Advisor
| Posting date: | 01 August 2025 |
|---|---|
| Salary: | £12.30 per hour |
| Hours: | Full time |
| Closing date: | 31 August 2025 |
| Location: | Smethwick, West Midlands, B66 2RM |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | JN -082025-5177_1754058285 |
Summary
The Best Connection are currently recruiting for a Customer Service Advisor for our client based in Smethwick.
Hours of work: Monday-Friday - 08:00-17:00
Pay rate £12.30 per hour.
IMMEDIATE STARTS AVAILABLE. ALL CANDIDATES MUST APPLY WITH CVs!
Job duties:
- Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
- Raises manual notes for permitted scenarios and updates Manual Log
- Raises credit notes adhering to the credit note request procedure
- Takes payments from customers and reconciles banking for gas and equipment
- Calculates commission payments to agents and makes adjustments to cylinder holdings
- Completes manual template to create Proforma Invoices as required
- Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
- Develops and maintains knowledge of products, services and systems as required
- Identifies sales opportunities for referral to the sales team
- Develops strong long term relationships with customers and agents to fully understand their needs
- Provides proactive service to select customers based on outbound contact
- Manages work within KPI / target framework to optimise customer experience and productivity
- Process cash and card payments over the counter securely and responsibly
- Take initiative by informing regular customers of new products or services and price changes
- Listen to and resolve customers' complaints regarding products or services
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Be instrumental in accurate and timely stock counts
Candidate requirements:
- Confident and clear communication skills across all contact channels
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone environment
- Willingness to learn about industry, products, customer and agent requirements