Housing Policy, Performance and Complaints Officer
| Posting date: | 01 August 2025 |
|---|---|
| Salary: | £32,597 to £36,363 per year |
| Additional salary information: | Grade G: £32,597 - £36,363 per annum |
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | Cannock, Staffordshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Cannock Chase Council |
| Job type: | Permanent |
| Job reference: | CH031 |
Summary
Housing Policy, Performance and Complaints Officer
Grade G: £32,597 - £36,363 per annum
Post Number: CH031
Permanent - 37 Hours per week
Benefits to you:
• Casual Car User Allowance
• 26 days holiday rising to 31 days after 5 years of continuous service
• Flexitime Scheme
• Local Government Pension Scheme
• Discounted Leisure Centre Membership
• Cycle to Work Scheme
• Free Car Parking
As Housing Policy, Performance and Complaints Officer the postholder will assist in the work of the Housing Services team, including leading on the research and development of new strategies, policies and procedures. They will collect robust and accurate data to enable the Housing Services section to effectively monitor performance in all areas across the department. Whilst also administering the complaint handling function for the Housing department.
Essential requirements for this role include:
• Degree (or equivalent) in a related subject.
• Have an understanding of current housing issues and social housing.
• Experience of working in policy, performance or complaint management.
• Flexible and adaptable approach, with an ability to switch between a variety of tasks.
• Highly motivated self-starter, with an ability to plan and undertake own work programme.
• Ability to understand complex issues and communicate to a wide range of audiences.
To apply for this vacancy online please go to https://cannock.engageats.co.uk/V2/Login
Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail vacancies@cannockchasedc.gov.uk quoting post number CH031.
The closing date for receipt of completed applications is Friday 29th August 2025.
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER
Grade G: £32,597 - £36,363 per annum
Post Number: CH031
Permanent - 37 Hours per week
Benefits to you:
• Casual Car User Allowance
• 26 days holiday rising to 31 days after 5 years of continuous service
• Flexitime Scheme
• Local Government Pension Scheme
• Discounted Leisure Centre Membership
• Cycle to Work Scheme
• Free Car Parking
As Housing Policy, Performance and Complaints Officer the postholder will assist in the work of the Housing Services team, including leading on the research and development of new strategies, policies and procedures. They will collect robust and accurate data to enable the Housing Services section to effectively monitor performance in all areas across the department. Whilst also administering the complaint handling function for the Housing department.
Essential requirements for this role include:
• Degree (or equivalent) in a related subject.
• Have an understanding of current housing issues and social housing.
• Experience of working in policy, performance or complaint management.
• Flexible and adaptable approach, with an ability to switch between a variety of tasks.
• Highly motivated self-starter, with an ability to plan and undertake own work programme.
• Ability to understand complex issues and communicate to a wide range of audiences.
To apply for this vacancy online please go to https://cannock.engageats.co.uk/V2/Login
Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail vacancies@cannockchasedc.gov.uk quoting post number CH031.
The closing date for receipt of completed applications is Friday 29th August 2025.
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.