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Digital Systems Operations Support Officer
| Posting date: | 01 August 2025 |
|---|---|
| Salary: | £32,199.00 to £34,876.00 per year |
| Additional salary information: | £32199.00 - £34876.00 a year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Dartford, DA2 7WG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9277-25-0967 |
Summary
Responding to ICT Service desk calls, deciding on relevant method of help and negotiate and agree call priorities escalating to the digital operational managers where necessary Responding to selflogged user calls to provide first time resolution of Digital system issues Using initiative to solve problems with reference to broad operating procedures Explaining problems and solutions to users Analysis of presented user problems to identify the potential solutions Implement solutions to resolve user clinical system problems Planning and scheduling on-site visits with to the end user if required. Delivering ad hoc training to users in response to calls logged via the IT service desk as necessary- keeping up to date with current system developments and technologies. Maintaining timely, accurate and comprehensive records of diagnosis steps and actions taken to resolve problems and recording those within the IT serviced desk tool Managing day to day workload by monitoring incidents logged via the IT service desk tool, prioritising as appropriate. Responding to varied workload pressures To carry out any other duties commensurate with the grade in support of the Digital Transformation Team Manager.