Regional Navigator
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £26,949.00 per year, pro rata |
| Hours: | Part time |
| Closing date: | 25 August 2025 |
| Location: | Leicestershire, East Midlands |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Citizens Advice LeicesterShire |
| Job type: | Temporary |
| Job reference: |
Summary
-Salary:
-Hours: 18 hours per week (can be adjusted within reason to suit individual circumstances)
-Base Location: Based at one of our branches and home working* with travel across the East Midlands (including to Leicester Royal Infirmary)
- Contract: Fixed term up to 31/03/2029 (with potential for extension subject to funding)
The infected blood scandal has had a devastating, lifelong impact on thousands of people. For those affected in the East Midlands, we are looking for a compassionate and resilient individual to act as their trusted guide and advocate.
As a Regional Navigator, your job is to chart a course for people through incredibly complex challenges. You will be their single, consistent point of contact, helping them navigate a system that can be overwhelming.
Your work will be a unique blend of practical support, compassionate guidance and community building. One day you might be providing advice on welfare benefits or housing, the next you could be liaising with our specialist multi-disciplinary team to coordinate care, and another day you might be helping to establish a peer support group for those affected to connect with each other.
About us
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
What it’s like to work with us
We’re a team that looks out for each other. The work we do is important and can be tough, so we’ve built a community where collaboration and support come first. We’re serious about helping you grow, with ongoing training and development to help you build your skills.
Your voice matters here. We want you to share your ideas and challenge us to be better. It’s an exciting time to join us as we continue to grow, and you’ll have a real opportunity to help shape the future of our services and make a lasting impact in our community.
How to apply
Visit our website to read our staff information pack, job description with person specification and application guidance notices.
Closing date for applications: 5 pm on 25th August 2025
Planned date(s) for interviews: 1st September 2025 at our Hinckley office
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
This post is subject to a basic Disclosure and Barring Service check.
Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.
-Hours: 18 hours per week (can be adjusted within reason to suit individual circumstances)
-Base Location: Based at one of our branches and home working* with travel across the East Midlands (including to Leicester Royal Infirmary)
- Contract: Fixed term up to 31/03/2029 (with potential for extension subject to funding)
The infected blood scandal has had a devastating, lifelong impact on thousands of people. For those affected in the East Midlands, we are looking for a compassionate and resilient individual to act as their trusted guide and advocate.
As a Regional Navigator, your job is to chart a course for people through incredibly complex challenges. You will be their single, consistent point of contact, helping them navigate a system that can be overwhelming.
Your work will be a unique blend of practical support, compassionate guidance and community building. One day you might be providing advice on welfare benefits or housing, the next you could be liaising with our specialist multi-disciplinary team to coordinate care, and another day you might be helping to establish a peer support group for those affected to connect with each other.
About us
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.
What it’s like to work with us
We’re a team that looks out for each other. The work we do is important and can be tough, so we’ve built a community where collaboration and support come first. We’re serious about helping you grow, with ongoing training and development to help you build your skills.
Your voice matters here. We want you to share your ideas and challenge us to be better. It’s an exciting time to join us as we continue to grow, and you’ll have a real opportunity to help shape the future of our services and make a lasting impact in our community.
How to apply
Visit our website to read our staff information pack, job description with person specification and application guidance notices.
Closing date for applications: 5 pm on 25th August 2025
Planned date(s) for interviews: 1st September 2025 at our Hinckley office
Please note that we do not accept CVs, and no applications will be accepted after the deadline date.
This post is subject to a basic Disclosure and Barring Service check.
Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.