Receptionist
| Posting date: | 31 July 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 30 August 2025 |
| Location: | DL12 8DT |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 80043 |
Summary
Job Title: ReceptionistSalary: £16,380 per annumPosition Type: PermanentType of Employment: Part TimeHours: 25 hours per weekLocation: GSK, Harmire Road, Barnard Castle, County Durham, England, DL12 8DT
Job Overview
-To ensure guests receive a warm welcome to GSK in compliance with the GSK and Mitie Security Policy, building requirements and Health and Safety Regulations.
-To take responsibility for delivering a 5* Service at all times to clients, members of the business and colleagues alike.
-Support in archiving of site documentation on daily basis
-Support lab services with some low level skilled sampling
Main Duties
-Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required.
-To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met.
-To have good building knowledge for assisting in customer and business enquiries.
-Regularly maintain and update guest registration and ensuring the information is accurate and as current as possible.
-Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
-Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.
-Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.
-Receive objectives and projects from Front of House Supervisor as required.
-Manage reactive tickets on Mitie Aria system and Mitie Management Team
-Daily archiving of documentation created on site
-Conducting some sampling within lab areas to support lab services team
What we are looking for
-To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times.
-To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
-To be knowledgable of local transport information and amenities such as restaurants and entertainment.
Job Overview
-To ensure guests receive a warm welcome to GSK in compliance with the GSK and Mitie Security Policy, building requirements and Health and Safety Regulations.
-To take responsibility for delivering a 5* Service at all times to clients, members of the business and colleagues alike.
-Support in archiving of site documentation on daily basis
-Support lab services with some low level skilled sampling
Main Duties
-Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required.
-To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met.
-To have good building knowledge for assisting in customer and business enquiries.
-Regularly maintain and update guest registration and ensuring the information is accurate and as current as possible.
-Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
-Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.
-Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.
-Receive objectives and projects from Front of House Supervisor as required.
-Manage reactive tickets on Mitie Aria system and Mitie Management Team
-Daily archiving of documentation created on site
-Conducting some sampling within lab areas to support lab services team
What we are looking for
-To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times.
-To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
-To be knowledgable of local transport information and amenities such as restaurants and entertainment.