Contact Centre Advisor
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £26,403 to £27,694 per year, pro rata |
| Hours: | Full time |
| Closing date: | 30 August 2025 |
| Location: | Aberystwyth, Ceredigion |
| Remote working: | On-site only |
| Company: | Cyngor Sir Ceredigion County Council |
| Job type: | Permanent |
| Job reference: | REQ106174 |
Summary
If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you!
We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team.
As a Contact Centre Advisor you will:
deal with all telephone enquiries within a high volume contact centre
provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
be polite, approachable and have great problem solving skills
In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches.
Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.
Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).
We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.
To reduce disruption to candidates, interviews will be held remotely. Interviews will be held during the week commencing 15th September.
For further information please contact:
Nicola Williams: Nicola.Williams2@ceredigion.gov.uk
Lowri Owen: lowri.owen@ceredigion.gov.uk
Anna Gawthorpe: anna.gawthorpe@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team.
As a Contact Centre Advisor you will:
deal with all telephone enquiries within a high volume contact centre
provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
be polite, approachable and have great problem solving skills
In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches.
Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.
Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).
We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.
To reduce disruption to candidates, interviews will be held remotely. Interviews will be held during the week commencing 15th September.
For further information please contact:
Nicola Williams: Nicola.Williams2@ceredigion.gov.uk
Lowri Owen: lowri.owen@ceredigion.gov.uk
Anna Gawthorpe: anna.gawthorpe@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.