ICT Service Operations Centre Support Engineer
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £32,166.00 per year |
| Additional salary information: | £32166.00 a year |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | Warwick, CV34 6SR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M9203-25-0026 |
Summary
Provide second-line SOC and Acute support, including the analysis and diagnosis of complex hardware and software problems. Install and configure IT hardware, software, and peripheral devices. Take ownership of customer issues through to resolution. Networking support and troubleshooting, including patching and maintenance of switches and routers. Remotely support end-user estate using industry recognised software. Responsible for the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards. Responsible for the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties. Respond to changes in priorities that may be required, to adjust/interrupt planned schedules. Mentor junior members of the team and any staff that are seconded to support core team activities. Communicate complicated, difficult to explain ICT issues to non-technical staff/suppliers and associated peer groups. Undertake other duties to meet the changing needs and priorities of the Trust being supported, as determined by the ICT Service Operations Team Leader and in accordance with the grade and nature of the post. Provide temporary cover on the ICT Service Desk in relation to resources for example team meetings, annual leave, as requested by the ICT Team Leader. The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate. The post holder will be available to travel between sites in Warwickshire as and when needed. To provide out of hours technical assistance if needed