Apprentice Digital Support Technician
| Posting date: | 31 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 August 2025 |
| Location: | nottingham, NG2 3NG |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 5654 |
Summary
Contract Type: Fixed Term for 18 months
Working Hours: 37 - Full Time, which will involve a minimum of 6 hours per week for training for the apprenticeship
Worker Type: Hybrid Worker
Salary: Starting Salary is £31,586 (Level one) rising to £32,115 (Level two) on the first-year anniversary, subject to satisfactory completion of a probation period.
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Are you a motivated, approachable person with an enthusiasm for technology and an interest in how technology can support customers and colleagues? If you’re looking for the opportunity to make a difference and follow a stimulating career, we welcome an application to join us as an Apprentice Digital Support Technician. The role will involve working on digital projects within the Sport and Leisure service area, assisting in the smooth running of our customer service, marketing systems, and internal systems, and providing support to colleagues and customers alike. Be a champion of Active Nottingham and encourage users to be proactive in getting the most out of the technology available.
As part of this role, the successful applicant will be required to undertake the Digital Support Technician Level 3 Apprenticeship and will be paid for through the Government’s Apprenticeship Levy. This will involve a minimum of 6 hours a week being committed to learning and training that takes place off the job. The exact amount will be confirmed at the applicant’s initial assessment. The duration for this apprenticeship is 18 months.
Apprenticeships are no longer limited to a specific age group and are available to anyone aged 16 and over who is not in full-time education and is eligible to work and study in the UK. An apprenticeship is a combination of employment and training that leads to a nationally recognised qualification upon completion.
As an employer, we will be committed to ensuring that a structured plan is in place to support and enable you to complete your apprenticeship. More information about the content of the apprenticeship can be found at Digital Support Technician Level 3 Apprenticeship Standard.
To ensure that prior qualifications and experience won’t prevent enrolment onto the apprenticeship, confirmation will be sought in advance of the invitation to interview.
The ideal candidate will have a passion for digital innovation, be organised and enthusiastic with drive, determination and a strong emphasis on excellent customer service, with an ability to pay attention to detail and work to deadlines. Previous experience working in an office environment is desirable.
About You
The ideal candidate will have:
• Broad experience of being able to communicate effectively face to face, by telephone and in writing.
• Be able to articulate and converse with confidence and in an effective manner when liaising with customers and providing guidance and advice where appropriate.
• Ability to liaise with other colleagues or partners to resolve customers’ issues.
• Awareness of GDPR legislation and IT security policies (and their importance in customer-facing environments).
• Knowledge of digital platforms and websites (Google, WordPress, Apps, Social Media etc.).
• Skilled in the use of Microsoft Office and IT Software and the ability to learn new bespoke software systems, solutions and procedures.
• Ability to work co-operatively and flexibly with minimal supervision.
• Willingness and a commitment to undertake a Digital Support Technician level 3 apprenticeship on commencement of employment. This is expected to take approximately 18 months.
• To not be overqualified already in the topic of the apprenticeship – to ensure that prior qualifications and experience won’t prevent enrolment onto the apprenticeship, confirmation will be sought in advance of the invitation to interview.
• You should hold level 2 or equivalent (GCSE grade C/4 or higher) English and Mathematics, or you will need to commit to achieving these during the course.
You can find the job description for this post here
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries, please contact Rachel Gomm, by email at rachel.gomm@nottinghamcity.gov.uk
Closing Date: 21st August 2025
Please note that there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 4th September 2025
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.