Customer Service Advisor - Chelmsford
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £14.48 per hour |
| Hours: | Full time |
| Closing date: | 30 August 2025 |
| Location: | Chelmsford, Essex |
| Remote working: | On-site only |
| Company: | Morgan Hunt UK Ltd |
| Job type: | Temporary |
| Job reference: |
Summary
Morgan Hunt currently requires a Customer Service Advisor for Housing Trust based in Chelmsford on a Temporary basis
Pay Rate : £14.48ph PAYE
Hours:35 hrs Mon to Fri – between 8am and 17.30pm
Location: Chelmsford
Duration : 6 month on going contract
Duties:
• Acting as the first point of contact for resident enquiries via telephone
• Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
• Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
• Raising, chasing and escalating tenant complaints as required
• Assisting residents to make payments, such as for rent or service charges
• Liaising with local Housing Officers to facilitate requests from their residents
• Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
• Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs
• Full-time CSAs work 35 hours per week between the hours of 08:00 and 17:30, Monday to Friday. In any given calendar month as a CSA, you would work either 08:00 – 16:00, 08:30 – 1630, 09:00 – 17:00, or 09:30 – 17:30.
• Successful candidates will work the majority of their shifts on the 09:00 – 17:00 pattern, as those are the opening hours for the daytime telephony service.
Pay Rate : £14.48ph PAYE
Hours:35 hrs Mon to Fri – between 8am and 17.30pm
Location: Chelmsford
Duration : 6 month on going contract
Duties:
• Acting as the first point of contact for resident enquiries via telephone
• Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
• Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
• Raising, chasing and escalating tenant complaints as required
• Assisting residents to make payments, such as for rent or service charges
• Liaising with local Housing Officers to facilitate requests from their residents
• Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
• Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs
• Full-time CSAs work 35 hours per week between the hours of 08:00 and 17:30, Monday to Friday. In any given calendar month as a CSA, you would work either 08:00 – 16:00, 08:30 – 1630, 09:00 – 17:00, or 09:30 – 17:30.
• Successful candidates will work the majority of their shifts on the 09:00 – 17:00 pattern, as those are the opening hours for the daytime telephony service.