Medical Receptionist
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | Luton, LU3 4AD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A2546-25-0000 |
Summary
Job Responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures, and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen according to practice protocol. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Give out signed prescriptions, ensuring that the name and address are checked. Provide patients with any forms or letters prepared for them, ensuring any payments owed are collected and passed to the Practice Manager along with a slip logging the details. Receipts should be given upon request. Ensure hospital samples are sent in the appropriate colour-coded bags, ready for collection by the courier. Maintain a clean and tidy reception area at all times. Answer all telephone calls promptly and politely. Identify unfamiliar patients using date of birth and NHS number, in addition to their name. Answer and manage tasks/notifications as requested. Ensure any patient queries are addressed or passed to the appropriate team member for further action. Provide holiday cover for absent staff as required. Support with triage requests by accurately gathering initial information from patients, signposting appropriately, and ensuring timely escalation to clinical staff in line with practice protocols.