Data Entry Assistant (NHS Talking Therapies Hampshire)
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £24,242 to £24,947 per year, pro rata |
| Hours: | Part time |
| Closing date: | 17 August 2025 |
| Location: | Eastleigh, Hampshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Solent Mind |
| Job type: | Permanent |
| Job reference: | REQ00518 |
Summary
About the role:
This role sits within our Telephone and Referral Centre (TARC) team. A key part of the role is to process patient referrals in a timely manner. These referrals can come from a variety of routes: website self-referral, Community Mental Health Teams, GPs and Healthcare professionals etc.
Some key duties include monitoring the referrals inbox, sending and replying to emails, sending text message appointment booking links to patients who have referred via the website, processing all incoming referrals.
About you:
We are looking for a candidate with experience of working in a busy office environment and good IT skills. The ideal candidate will also have an excellent eye for detail and accuracy, along with a professional telephone manner as you may liaising with other health care professionals to check patient details. We have daily and monthly targets to achieve, so working at pace is a must.
About us:
The NHS Talking Therapies Hampshire service is provided in partnership by Solent Mind and the Isle of Wight Healthcare NHS Foundation Trust. Psychological wellbeing practitioners are employed by Solent Mind to deliver low intensity support at step 2 of the stepped care model.
Solent Mind is the largest mental health charity in Hampshire, supporting over 48,000 people with mental health interventions annually. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for workplace wellbeing index 2022/2023 and has signed up to be a mindful employer.
This role sits within our Telephone and Referral Centre (TARC) team. A key part of the role is to process patient referrals in a timely manner. These referrals can come from a variety of routes: website self-referral, Community Mental Health Teams, GPs and Healthcare professionals etc.
Some key duties include monitoring the referrals inbox, sending and replying to emails, sending text message appointment booking links to patients who have referred via the website, processing all incoming referrals.
About you:
We are looking for a candidate with experience of working in a busy office environment and good IT skills. The ideal candidate will also have an excellent eye for detail and accuracy, along with a professional telephone manner as you may liaising with other health care professionals to check patient details. We have daily and monthly targets to achieve, so working at pace is a must.
About us:
The NHS Talking Therapies Hampshire service is provided in partnership by Solent Mind and the Isle of Wight Healthcare NHS Foundation Trust. Psychological wellbeing practitioners are employed by Solent Mind to deliver low intensity support at step 2 of the stepped care model.
Solent Mind is the largest mental health charity in Hampshire, supporting over 48,000 people with mental health interventions annually. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for workplace wellbeing index 2022/2023 and has signed up to be a mindful employer.