User Researcher
| Posting date: | 31 July 2025 |
|---|---|
| Salary: | £42,382 to £45,920 per year |
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | York |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 416615/4 |
Summary
GBS delivers services for over 400,000 civil servants across government. It provides recruitment services for around 70 percent of the Civil Service
We are looking for a User Researcher to join Cabinet Office Digital within the Cabinet Office, to help develop digital recruitment tools that support our colleagues in Government Recruitment Services (GRS).
You will get the opportunity to work alongside the Online testing and assessment service, which helps the assessment process during recruitment campaign. The service currently supports over a million candidate tests a year, helping departments appoint the right candidates into roles. The tests combine digital and psychometrician expertise to deliver a great user experience and effective evaluation of candidate potential.
You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on the research and design of services at scale. You’ll help the government transform the way it delivers recruitment so that it’s more efficient, simpler, faster and easier to use.
You’ll also work with our wider portfolio of digital services covering recruitment, learning and business services.
Responsibilities
- Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of government services. This will include choosing the right variety of research approaches (such as surveys, usability interviews, card sorting, guerrilla research etc.);
- Carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions;
- Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports;
- Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features;
- Advocate for user needs and conducting inclusive research in every activity;
- Collaborating with colleagues in developing clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour that informs the road map;
- Contribute to the wider user research community both internally in GRS and wider - including presenting at meetups and writing blog posts.
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