Client Finance Officer
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £34,416 to £37,068 per year |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | Sutton, London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | London Borough of Sutton |
| Job type: | Permanent |
| Job reference: | 3652 |
Summary
About the Role and our Ideal Candidate
The role sits in our Shared Finance Service Hub in Sutton. It is a hybrid role with a requirement to work from the office at least two days a week, with Thursday being a fixed whole team office day. You will be working in a small team of four people currently. The team carries out essential duties of acting as a corporate appointee and/or deputy for vulnerable adults who lack capacity to manage their own finances. You will have your own caseload of clients and also assist in ad hoc project work and take part in team duty rotas as requested by your line manager. You may need to assist social workers or your team members to visit clients/client sites on an ad hoc basis.
We are looking for someone with strong welfare benefits knowledge who has experience working in a customer facing environment. You will need to have good communication skills and be a team player. Knowledge of the Care Act, Mental Capacity Act.
About Us
The Shared Finance Service ambition is to add value, inspire success and this role is part of the Shared Finance Service (SFS) team collectively responsible for delivering SFS activities to realise this ambition.
The Client Finance Team within the Shared Finance Service comprises of Appointeeship and deputyship functions, and protection of property functions. As the Client Finance Officer you will act as a corporate appointee for welfare benefits for certain vulnerable service users in accordance with Council procedures. Key roles will include working with service users and support workers to ensure that all service users receive their full benefit entitlement and providing training and guidance to staff on welfare benefits and financial procedures. You will work closely with the Care Managers and where appropriate Housing Finance Rent Recovery Teams to ensure that appointees in owned and managed properties do not accrue rent arrears.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Flexi-time (Please note, this applies to roles at grades 1-9 only)
Three volunteering days per year in Sutton or Kingston
Comprehensive learning and development programme
Local and national discounts for shopping, eating out and leisure activities
Interest free season ticket loans
Local Government Pension Scheme
Car parking scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership
The role sits in our Shared Finance Service Hub in Sutton. It is a hybrid role with a requirement to work from the office at least two days a week, with Thursday being a fixed whole team office day. You will be working in a small team of four people currently. The team carries out essential duties of acting as a corporate appointee and/or deputy for vulnerable adults who lack capacity to manage their own finances. You will have your own caseload of clients and also assist in ad hoc project work and take part in team duty rotas as requested by your line manager. You may need to assist social workers or your team members to visit clients/client sites on an ad hoc basis.
We are looking for someone with strong welfare benefits knowledge who has experience working in a customer facing environment. You will need to have good communication skills and be a team player. Knowledge of the Care Act, Mental Capacity Act.
About Us
The Shared Finance Service ambition is to add value, inspire success and this role is part of the Shared Finance Service (SFS) team collectively responsible for delivering SFS activities to realise this ambition.
The Client Finance Team within the Shared Finance Service comprises of Appointeeship and deputyship functions, and protection of property functions. As the Client Finance Officer you will act as a corporate appointee for welfare benefits for certain vulnerable service users in accordance with Council procedures. Key roles will include working with service users and support workers to ensure that all service users receive their full benefit entitlement and providing training and guidance to staff on welfare benefits and financial procedures. You will work closely with the Care Managers and where appropriate Housing Finance Rent Recovery Teams to ensure that appointees in owned and managed properties do not accrue rent arrears.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Flexi-time (Please note, this applies to roles at grades 1-9 only)
Three volunteering days per year in Sutton or Kingston
Comprehensive learning and development programme
Local and national discounts for shopping, eating out and leisure activities
Interest free season ticket loans
Local Government Pension Scheme
Car parking scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership