IT Support Apprentice

Summary

Key responsibilities may include:

· Provide technical support both internal and external customers remotely and/or face-to-face

· Establish and diagnose technical problems and faults

· Apply the appropriate security policies in line with organisational requirements

· Communicate with all levels of stakeholders, talking them through steps to resolve issues

· Undertake the relevant processes using tools and technologies to resolve technical issues

· Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician

· Resolving system user queries and resolving faults in a helpdesk environment.