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Financial Wellbeing Officer
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £29,064 to £32,061 per year, pro rata |
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Manchester City Council |
| Job type: | Permanent |
| Job reference: | 6463 |
Summary
We are recruiting for Financial Wellbeing Officers. This will be is a demanding role requiring the ability to work with families and individuals who are having difficulty paying their Council Tax and help sustain repayment plans and provide information about welfare benefits entitlement. The role will involve ringing / visiting customers to discuss their financial needs and help develop workshops to raise awareness about welfare benefits, financial literacy and debt management within the community.
This is your chance to make a real difference in people's lives - helping Manchester residents through difficult times by supporting them with their Council Tax and ensuring they're getting the income and benefits they're entitled to.
If you're someone who wants to make a meaningful impact every day, this role gives you the opportunity to support the city's most vulnerable residents and be a vital part of the Council's commitment to fairness and inclusion.
About the Candidate
We would love to hear from you if you:
have a good attention to detail,
strong IT skills
can learn and apply guidance and procedures, using discretion where appropriate
want to deliver excellent customer service to Manchester residents in a high-profile service area
Please see the attached role profile for the full list of requirements.
We offer a hybrid working style but the role requires you to visit customers and attend external events, and to attend office meetings, so flexibility is required.
It is not necessary to have a car or driving licence for this role.
This is your chance to make a real difference in people's lives - helping Manchester residents through difficult times by supporting them with their Council Tax and ensuring they're getting the income and benefits they're entitled to.
If you're someone who wants to make a meaningful impact every day, this role gives you the opportunity to support the city's most vulnerable residents and be a vital part of the Council's commitment to fairness and inclusion.
About the Candidate
We would love to hear from you if you:
have a good attention to detail,
strong IT skills
can learn and apply guidance and procedures, using discretion where appropriate
want to deliver excellent customer service to Manchester residents in a high-profile service area
Please see the attached role profile for the full list of requirements.
We offer a hybrid working style but the role requires you to visit customers and attend external events, and to attend office meetings, so flexibility is required.
It is not necessary to have a car or driving licence for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.