Housing Support Services Officer
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £17,113 to £18,499 per year |
| Additional salary information: | £28,522 - £30,832 per annum FTE |
| Hours: | Part time |
| Closing date: | 25 August 2025 |
| Location: | Hailsham, East Sussex |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Wealden District Council |
| Job type: | Contract |
| Job reference: | E1023c |
Summary
Do you have experience of working with the public and a commitment to making sure services are first class? This could be the role for you.
Who?
We are looking for someone who is self-motivated, organised and enthusiastic. A good teamwork ethic is essential but also the drive to work independently. The post holder will need to have good computer skills, good communication skills and the desire to provide excellent customer service.
What will you be doing?
You will be part of a small but busy team providing administrative and clerical support to the wider Housing/Tenancy Management team, and giving a first point of call for residents. This involves using several computer systems and liaising with contractors.
What do you need?
Educated to GCSE grade C or equivalent in English Language, you will need to be flexible, be able to show initiative, and have the ability to interpret customer needs and provide solutions over the telephone and in person.
You will require good written and verbal communications skills, experience of IT systems including word and of dealing with customers in a service environment.
What do we offer?
• Working for a great, forward thinking Local Authority.
• Excellent salary, pension, flexible working, fantastic employee benefits and
comprehensive staff health & wellbeing scheme.
• A friendly, supportive team and a range of opportunities for continuing professional development.
• Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
• Free parking.
Post Number: E1023
Closing Date: 25 August 2025
Interview Date: 8 September 2025
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.
To Apply
*Please note the system will be down from Friday 1 – Sunday 3 August 2025*
Please visit our ‘How to Apply’ page for advice on how best to complete your application.
Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.
Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.
If you are unable to apply online, have a query or require an alternative application method, please email human.resources@wealden.gov.uk or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.