Technical Support Engineer
| Dyddiad hysbysebu: | 30 Gorffennaf 2025 |
|---|---|
| Cyflog: | £36,500 i £40,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Awst 2025 |
| Lleoliad: | CV6 4QY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Tritium Power Solutions Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Summary:
We are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our clients and customers, resolving complex technical issues, and ensuring customer satisfaction. The Technical Support Engineer will work closely with our development team to identify and resolve technical issues, and will be responsible for maintaining and improving our technical support processes.
Responsibilities:
+ Provide technical support to clients and customers, resolving complex technical issues in a timely and efficient manner
+ Work closely with the development team to identify and resolve technical issues
+ Develop and maintain technical support processes and procedures
+ Communicate technical issues and solutions to clients and customers in a clear and concise manner
+ Collaborate with other departments to ensure customer satisfaction and resolve issues
+ Participate in product development and testing to ensure product quality and customer satisfaction
Qualifications:
+ Bachelor's degree in Computer Science, Information Technology, Electrical Engineering or related field
+ 5+ years of experience in technical support or related field
+ Strong technical skills and knowledge of software development and programming languages
+ Excellent problem-solving and analytical skills
+ Strong communication and interpersonal skills
+ Ability to work independently and as part of a team
+ Experience with customer service and support
We are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our clients and customers, resolving complex technical issues, and ensuring customer satisfaction. The Technical Support Engineer will work closely with our development team to identify and resolve technical issues, and will be responsible for maintaining and improving our technical support processes.
Responsibilities:
+ Provide technical support to clients and customers, resolving complex technical issues in a timely and efficient manner
+ Work closely with the development team to identify and resolve technical issues
+ Develop and maintain technical support processes and procedures
+ Communicate technical issues and solutions to clients and customers in a clear and concise manner
+ Collaborate with other departments to ensure customer satisfaction and resolve issues
+ Participate in product development and testing to ensure product quality and customer satisfaction
Qualifications:
+ Bachelor's degree in Computer Science, Information Technology, Electrical Engineering or related field
+ 5+ years of experience in technical support or related field
+ Strong technical skills and knowledge of software development and programming languages
+ Excellent problem-solving and analytical skills
+ Strong communication and interpersonal skills
+ Ability to work independently and as part of a team
+ Experience with customer service and support