Strategy and Operations Manager
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £55,690.00 to £58,487.00 per year |
| Additional salary information: | £55690.00 - £58487.00 a year |
| Hours: | Full time |
| Closing date: | 26 August 2025 |
| Location: | London, E13 8AF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4133-25-0003 |
Summary
Strategic Planning and Delivery Assist the COO in developing and delivering the organisations strategic objectives. Lead projects that align with NGPC's growth, transformation, and innovation plans. Conduct regular market, competitor, and policy analysis to inform strategic direction. Support the development of business cases for new services or partnerships. Operational Management Oversee day-to-day service delivery in collaboration with clinical and administrative leads. Monitor performance metrics and KPIs to ensure service quality, patient satisfaction, and regulatory compliance. Drive operational improvements and efficiency across clinical and non-clinical areas. Support implementation of quality improvement and change management initiatives. Service Rota Management Team Leadership and Stakeholder Engagement Line manage a small team or service sessional leads, promoting a culture of accountability, inclusivity, and continuous learning. Build strong relationships with member GP Practices, local partner providers and commissioning colleagues. Represent NGPC in multi-agency forums, working groups, and strategic meetings as required. Governance and Reporting Contribute to risk management, governance, and assurance frameworks. Prepare and present reports for the Board, Commissioners, Member Practices and CQC inspections. Support compliance with NHS England policies, Care Quality Commission (CQC) standards, and relevant legal frameworks. Lead the Business Intelligence Team and manage BI projects from initiation to delivery, ensuring deadlines and quality standards are met. Present insights in a clear, compelling way to executives and stakeholders. Encourage a data-driven culture across the organisation. This job description is not exhaustive, and the postholder may be required to undertake other duties commensurate with the role as reasonably directed. Responsibilities may be subject to change in line with the evolving needs of the organisation.