Customer Relationship Manager
| Posting date: | 30 July 2025 |
|---|---|
| Salary: | £40,000.00 to £45,000.00 per year |
| Additional salary information: | up to £45k + bonus + company car/allowance |
| Hours: | Full time |
| Closing date: | 27 August 2025 |
| Location: | Northamptonshire, nn18 |
| Company: | BCA Group |
| Job type: | Permanent |
| Job reference: | ORG3669-LM1364333CorCRM |
Summary
Role title: Customer Relationship Manager
Salary: up to £45,000 + bonus + company car or car allowance
Hours: Monday to Friday 8am-5pm (40 hours)
Location: BCA Corby Baird Road
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
The Customer Relationship Manager will develop and maintain a professional relationship with customers daily as the nominated point of contact. While managing this relationship, you will be required to identify new opportunities, maximise BCA’s share of the business and establish key networking opportunities.
To develop BCA Group’s business with a specific customer(s) and working closely with the Accountant Development Director; ensuring continuous improvement of current service offered and promotion of the services within the wider customer base.
This job has specific responsibility to act as the day to day go to point for the customer when communicating with the BCA business.
Your key responsibilities will be:
1. Account Management & Growth
Own the end-to-end management of assigned accounts, ensuring internal alignment and resource availability
Deliver on company commitments and revenue targets for nominated accounts
Represent customer interests internally and support overall company strategy
Identify and capitalise on growth opportunities within existing accounts
2. Business Development
Support and contribute to new business proposals and presentations
Understand client briefs and direction to shape effective responses
Secure accurate forecasts and provide insights to the business
Recommend improvements that enhance productivity and customer value
Pursue new business within set targets, including upselling within existing accounts
Implement appropriate charges for out-of-scope work
3. Customer Relationship & Delivery
Ensure appropriate KPIs are in place to drive performance and customer satisfaction
Manage customer expectations, feedback, and internal coordination to ensure compliance and timely delivery
Maintain regular contact with clients, including structured review meetings and timely reporting
Support customer teams and ensure smooth daily operations and service delivery
4. Leadership & Personal Development
Lead by example and motivate cross-functional teams
Contribute positively to non-revenue areas, including internal meetings and presentations
Maintain professionalism and represent the company’s brand positively
5. Continuous Improvement & Communication
Champion innovation and strive to exceed expectations
Gather customer feedback regularly and relay insights to relevant teams
Ensure all internal stakeholders are informed of customer needs and deliverables
To be successful, you’ll bring some of the following experience with you:
Proven experience in a line manager or team leader role
Strong organisational skills with the ability to communicate complex information and instructions clearly to operational teams and frontline supervisors
Skilled in delegating responsibilities effectively and appropriately
Demonstrated ability to inspire, motivate, and lead teams to achieve objectives and meet performance targets
Competent in generating reports and delivering clear, impactful presentations
Exceptional attention to detail and high standards of accuracy
Excellent time management and prioritisation skills
Proficient in Microsoft Office, including Excel and PowerPoint; confident with a range of IT systems
Committed to developing and supporting the growth of others
Effective decision-making and problem-solving abilities, particularly under pressure
Strong customer focus with a background in customer-facing roles
Ability to manage multiple priorities simultaneously while maintaining high quality standards
Critical thinker with a proactive approach to solving problems in dynamic, fast-paced environments
Customer-oriented mindset with a continuous improvement ethos
Adaptable communication skills, capable of engaging effectively with a wide range of internal and external stakeholders
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
INDLP
Salary: up to £45,000 + bonus + company car or car allowance
Hours: Monday to Friday 8am-5pm (40 hours)
Location: BCA Corby Baird Road
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
The Customer Relationship Manager will develop and maintain a professional relationship with customers daily as the nominated point of contact. While managing this relationship, you will be required to identify new opportunities, maximise BCA’s share of the business and establish key networking opportunities.
To develop BCA Group’s business with a specific customer(s) and working closely with the Accountant Development Director; ensuring continuous improvement of current service offered and promotion of the services within the wider customer base.
This job has specific responsibility to act as the day to day go to point for the customer when communicating with the BCA business.
Your key responsibilities will be:
1. Account Management & Growth
Own the end-to-end management of assigned accounts, ensuring internal alignment and resource availability
Deliver on company commitments and revenue targets for nominated accounts
Represent customer interests internally and support overall company strategy
Identify and capitalise on growth opportunities within existing accounts
2. Business Development
Support and contribute to new business proposals and presentations
Understand client briefs and direction to shape effective responses
Secure accurate forecasts and provide insights to the business
Recommend improvements that enhance productivity and customer value
Pursue new business within set targets, including upselling within existing accounts
Implement appropriate charges for out-of-scope work
3. Customer Relationship & Delivery
Ensure appropriate KPIs are in place to drive performance and customer satisfaction
Manage customer expectations, feedback, and internal coordination to ensure compliance and timely delivery
Maintain regular contact with clients, including structured review meetings and timely reporting
Support customer teams and ensure smooth daily operations and service delivery
4. Leadership & Personal Development
Lead by example and motivate cross-functional teams
Contribute positively to non-revenue areas, including internal meetings and presentations
Maintain professionalism and represent the company’s brand positively
5. Continuous Improvement & Communication
Champion innovation and strive to exceed expectations
Gather customer feedback regularly and relay insights to relevant teams
Ensure all internal stakeholders are informed of customer needs and deliverables
To be successful, you’ll bring some of the following experience with you:
Proven experience in a line manager or team leader role
Strong organisational skills with the ability to communicate complex information and instructions clearly to operational teams and frontline supervisors
Skilled in delegating responsibilities effectively and appropriately
Demonstrated ability to inspire, motivate, and lead teams to achieve objectives and meet performance targets
Competent in generating reports and delivering clear, impactful presentations
Exceptional attention to detail and high standards of accuracy
Excellent time management and prioritisation skills
Proficient in Microsoft Office, including Excel and PowerPoint; confident with a range of IT systems
Committed to developing and supporting the growth of others
Effective decision-making and problem-solving abilities, particularly under pressure
Strong customer focus with a background in customer-facing roles
Ability to manage multiple priorities simultaneously while maintaining high quality standards
Critical thinker with a proactive approach to solving problems in dynamic, fast-paced environments
Customer-oriented mindset with a continuous improvement ethos
Adaptable communication skills, capable of engaging effectively with a wide range of internal and external stakeholders
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
INDLP