Dynamics 365 Functional Consultant
| Posting date: | 30 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | London, WC2R 0QS |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00258716 |
Summary
Join us as a Dynamics 365 Functional Consultant
- Take on a critical role defining and realising fantastic solutions, processes, benefits and new opportunities to deliver to our stakeholders
- You'll be working in a vibrant, forward looking team and helping us to shape the future of our business and relations with customers on our new Microsoft Dynamics CRM (Customer Relationship Management) platform
- It’s a great chance to hit the ground running develop your business analyst role, take advantage of our development opportunities, and advance build your career
What you'll do
In your new role, you’ll capture, validate and document business and system requirements and make sure that they’re in line with key strategic principles. As a Dynamics 365 Functional Consultant you will also use your D365 knowledge and experience to promote no-code, low-code solutions to address change, prioritising these solutions above more complex code-based solutions where feasible. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.
You’ll also:
- Create and maintain documentation to team and group standards, as well as support controls and quality assurance for key stakeholders and suppliers
- Identify and support cut-over and implementation tasks
- Trace and link business requirements to future state design
- Create and execute test scenarios and test scripts at various stages of the project in order to validate the solution design
- Facilitate user acceptance testing and support business users in executing the user acceptance testing
- Help create and promote great documentation, diagrams, wireframes and workflows to aid understanding and knowledge
The skills you'll need
Ideally you’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP or show relevant experience.
You will have good Dynamics 365 CRM experience to recommend and implement rapid low-code/no-code solutions, and have an analytical mindset, with strong organisational skills and the ability to prioritise your work, and a passion for software delivery.
You’ll also need:
- Experience of applying business analysis tools and techniques
- A background of delivering business analysis in a technology or IT function
- Good, confident stakeholder management skills, with an ability to take the reins
- Excellent written, verbal and presentational communications