Medical Receptionist / Secretary

Posting date:	29 July 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	22 August 2025
Location:	Leigh, WN7 2PE
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0263-25-0000

Summary

Job Summary: To carry out a variety of administrative tasks and you will be the first point of contact with patients, either on the telephone or in person, and you will be required to respond in a helpful and friendly manner at all times. Provide general assistance to the doctors and the Practice Team. Responsible for the smooth running of the Practice reception. Provide secretarial support to the Doctors, Practice Nurses and Practice Manager(s). Update patient notes summaries and read code appropriate diagnosis from hospital letters as indicated by the Doctor, ANP or Practice Nurse. To carry out monthly computer searches to assist Practice Manager with claims To assist with financial transactions for private certificates, completion of insurance claim forms, undertaking of private HGV Medical examinations etc. Job Responsibilities Reception Receive, assist and direct patients arriving at the Practice Handing completed repeat prescriptions to patients and checking names and addresses Make and cancel appointment requests either by telephone or in person Deal with home visit requests Answer telephone, assist with queries and take messages wherever necessary Liaise with other healthcare Professionals (such as District Nurses, Health Visitors, Midwives etc) Organise hospital transport for emergency admissions at the request of the Doctor Contact patients where necessary Clear Doctors desk after each session and follow up any requests by doctor Inform patients of pathology and hospital results if requested by Doctor or Practice Nurse Use initiative to deal with ad hoc situations that arise in reception Ensure reception and working areas are kept tidy Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Scanning & filing correspondence into computer medical records Type referral letters to Hospital Consultants at request of GPs Book appointments for patients using ERS (Electronic Referral Service) Photocopy as requested Open & distribute incoming mail Ensure outgoing mail is taken to the local Post Box daily Continuously validate patient details using correct computer codes Process repeat prescription requests in accordance with the Practice guidelines, including processing of electronic prescriptions Pulling of / filing of patient notes if necessary Ensure completion of patient details on pathology request forms and sample containers Register new patients on the clinical system Process removal of patients from the Practice on a daily basis Ensure patients change of address / telephone numbers are amended onto computer and written notes in a timely manner (have knowledge of the Practice Boundary) Other Tasks Ensure building security have thorough knowledge of doors / windows/ alarm etc Any other tasks allocated by Practice Manager that may be agreed from time to time Information Governance Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Information Security Post holder will be responsible for information security as per the advice contained in the document NHS Code of Practice Information Security Management. Data Protection Post holder will be responsible for data protection as per GDPR regulations. Health & Safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality & Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights. Personal / Professional Development The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work. Quality The post holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate