PCN Support Officer

Posting date:	29 July 2025
Salary:	£27,485.00 per year
Additional salary information:	£27485.00 a year
Hours:	Full time
Closing date:	06 August 2025
Location:	Stoke-on-trent, ST8 6AG
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A5111-25-0004

Summary

Administrative Support To co-ordinate the PCN Administrative requirements and having oversight of the Administration Assistants workload Provide basic IT support to the PCN team as required Stock take and tracking and logging of PCN assets Ensure all ARRS Team EMIS Appointment books are accurate and set up appropriately on EMIS Liaise with the ARRS teams to ensure any changes in working patterns, annual leave, sickness etc are all reflected on EMIS Manage and update cross organisational caseload appointment books on the shared clinical system Any other admin support for the PCN team as required Assist with the general day to day support of staff Project planning and delivery Assist with planning and delivery of PCN projects, including but not limited to Organisational development, DES and IIF related work and the COVID vaccination programme HR Support To place job adverts and manage the recruitment process of staff within the PCN including, organising shortlisting, interviews and processing job offers Complete the pre-employment checks for all new staff ensuring that they meet all criteria and escalating it when required Ensuring that there is a register of all staff and the statutory checks and records such as certifications, professional registrations, DBS checks etc are all up to date Assist with the induction of new staff Ensure that personnel records and teamnet records are kept up to date at all times Perform new starter inductions including registering on clinical systems and all necessary software Manage the process of recording sickness absence and annual leave Ensure the PCN team Statutory and Mandatory training is up to date and recorded correctly Produce the Payroll information monthly and work with our payroll bureau to ensure all staff are paid correctly and on time Finance support Be responsible for accurate and timely PCN ARRS reimbursement claims and invoicing on a monthly basis Deputise for the Business Manager when required to ensure invoices are paid, and PCN Finances are kept in order Managing communications Develop and maintain good relationships with all stakeholders involved in the PCN Manage the PCN Promotions ensuring that the Administration Assistant is putting on regular Facebook posts and that all other media including social media, newspapers and radio stations, staff, partner and public communications, including the PCN newsletter are updated regularly with key projects or news items from the PCN Supporting meetings Schedule meetings - including MS teams. Record minutes and actions from monthly PCN Board meetings and Manager meetings Keep PCN Board action tracker up to date and ensure that actions are completed in a timely manner. Send invitations and agendas for Patient Locality Meetings. Send invitations for PCN Care Home MDT meetings Organise PCN MDT team meetings and ensure actions are completed Other Ensure that the health, safety and welfare of themselves and others affected by their actions or omissions is considered at all times. Ensure that the confidentiality of all PCN materials, practice information and, where applicable, patient and staff identifiable information is dealt with in accordance with PCN, practice and legal data management requirements Attend training, courses, meetings relevant to this post and the primary care network development. 1. Working in a wider team Develop positive and professional working relationships with colleagues. 2. Code of Conduct The post holder must comply with the code of conduct as laid down in the Employees Handbook. 3. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. 4. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data. 5. Data Protection - GDPR All employees must adhere to the PCN Policy on the Protection and use of Personal Information, which provides guidance on the use and disclosure of information. The PCN also has a range of policies for the use of computer equipment and computer-generated information. These policies detail the employees legal obligations and include references to current legislation. Copies of the policy on the protection and use of personal information, and other information technology, can be found in the PCN policies and procedures manual. 6. Risk Management The post-holder will be responsible for adopting the risk management culture and ensuring that they identify and assess all risks to the systems, processes and environment and report such risks for inclusion within the PCN risk register. Attend mandatory and statutory training, report all incidents/accidents, including near misses, and report unsafe occurrences 7. Personal/Professional Development The post-holder will participate in any training programme implemented by the Network as part of this employment, such training including: Participation in an annual individual Appraisal and Development Review, including taking responsibility for maintaining a record of own personal and or professional development. Participation in Practice Learning sessions as appropriate. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others. The jobholder will be encouraged to develop personal and professional skills. 8. Quality The post-holder will strive to maintain quality within the PCN, and will: Alert other PCN Team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. 9. Communication: The post-holder should recognize the importance of effective communication within the team and will: Communicate effectively and respectfully with colleagues, patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. External communication will be with patients NHS bodies, and other GP practices and service providers. 10. Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCNs Health & Safety Policy. 11. Other Duties There may be a requirement to undertake other duties as may reasonably be required to support the Practices. These may be based at other the Practice managed locations.