Travel Services Advisor
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £21,500.00 to £23,000.00 per year |
| Additional salary information: | 21500 - 23000 |
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | Ipswich, IP1 5LL |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | JUL20256079 |
Summary
Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast.We continue to go from strength to strength and are now in a position to recruit a highly motivated and dedicated Travel Services Advisor to join the Fred. Holidays team based in our Ipswich Head Office.Fred. Holidays is a tailor-made tour operator with distinct specialist sales areas including, European Land, Rail Journeys, Ocean Cruises and River Cruises. Each product is hand crafted by our specialist sales team adapting the holiday to the customers’ requirements, this includes hotel rating and location, UK departure points, inclusive activities, multi-centre stays and more.The main duties for this role include:Managing customer services inbox and prioritising emails to ensure service levels maintained.Resolving booking queries for direct customers and trade both via email & phone.Handling and resolving complaints within ABTA timeframes, full written complaint responses issued to direct customer and trade.Dealing with amendments, cancellations, schedule changes, and emergency situations such as ‘in resort’ travel issues.Provide support to all internal team including Sales, Admin & Accounts to resolve post sales bookings queries effectively and efficiently.As the successful candidate, you will be:Ideally from customer services or administration background (travel experience is beneficial but not essential).Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.An analytical individual with the ability to work well under pressure.Personable with excellent verbal and written communication skills.This is a permanent full-time role, working 35 hours per week predominantly Monday to Friday, with Saturdays as per requested during peak business periods. A day off in the week will be rewarded when a Saturday is worked.Our values are:Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.