1st Line IT Support Technician
| Dyddiad hysbysebu: | 29 Gorffennaf 2025 |
|---|---|
| Cyflog: | £25,000 i £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Awst 2025 |
| Lleoliad: | EC1M |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Pioneering People |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | AC/F280/1ST-2608-43919 |
Crynodeb
1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits
Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team.
This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools.
What’s on Offer?
• Competitive salary (Up to £30K) and pension scheme
• Support for learning and development, including training and certification opportunities
• Dynamic and friendly working environment
• Regular team socials and professional development sessions
• Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line
Key Responsibilities of the 1st Line IT Support Technician:
• Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system)
• Provide first-line technical support for hardware, software, SaaS applications, and network-related issues
• Support onboarding and offboarding procedures, including device provisioning and account setup
• Maintain and update accurate documentation of support issues, solutions, and processes
• Escalate more complex or unresolved issues to the 2nd/3rd line support team
• Deliver exceptional customer service to clients, both remotely and on-site when required
Required Skills and Experience:
• Previous experience in a 1st line support, helpdesk, or similar technical role
• Familiarity with both macOS and Windows operating systems
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Strong communication and interpersonal skills
• Well-organised, with the ability to prioritise and manage multiple tasks
• A customer-first mindset and a willingness to learn
Desirable:
• Experience with Microsoft 365, Google Workspace, or cloud-based platforms
• Exposure to MDM solutions (e.g. Intune, JumpCloud)
• IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications)
What’s Next?
If you’re looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.