Outpatient and Engagement Manager

Posting date:	29 July 2025
Salary:	£55,000.00 per year
Additional salary information:	£55000.00 a year
Hours:	Full time
Closing date:	29 August 2025
Location:	Maidenhead, SL6 2DN
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0488-25-0005

Summary

Job Title - Outpatient and Engagement Manager Salary - £55,000.00 Location: Bray Lake Hours - 37.5 hours, typically Monday - Friday Reports to - Director of Nursing Responsible for: Wellbeing Services Team Overview: We are always looking for excellent people to bring their skills, values driven behaviours and commitment to ambition to deliver quality of life, to the end of life, for everyone to join our charity. As one team we raise money, support each other whether in clinical teams, or corporate services to ensure everything runs efficiently and smoothly and delivers the best outcome for our patients and their families. Being part of a great team in a complex organisation is demanding, but also really rewarding. If you want to be part of our Wellbeing Services team, then wed love to work with you. Culture: We look for people who really care about their work and have huge amounts of compassion to give. If you want to work as part of a culture which develops your skills and values and builds your confidence to be the best version of yourself, then this is the right place for you. We work hard to look after our people, our patients, our families and our reputation. All patients are Thames Hospice patients and therefore we always support the patient and their family irrespective of our individual role. We always represent the wider charity and clinical model. Our organisational values are - Compassion, Ambition, Respect and Excellence Responsibilities: Care with Agility - excellent care and support tailored to patients and families in their preferred setting. To work with passion and dedication as part of a multidisciplinary team to ensure the care delivered to our patients is exceptional and we deliver care with agility. You'll research and learn the best ways of delivering interventions and ensure people are scheduled with the right experience to deliver safe and effective care Alongside other senior colleagues you'll manage strategy, KPIs, budgets, clinical governance and performance of the team and charity with positivity and by going the extra mile Ability to lead partnership working across the integrated care system To provide clinical leadership in all meetings To manage safeguarding, mental capacity act, DOLS and patient safety as required including the training and support of all clinical staff December 2024 To work with partners, wider health and social care teams, and commissioners to ensure a whole system approach with collaboration and delivery for the patient at the heart of what we do Financial Sustainability - generating sustainable funding with integrity to ensure excellent hospice care. Using strong financial acumen you'll manage your budgets, find more for less solutions and lead a cost-conscious culture, ensuring sustainability for the future Through effect contract management you'll work collaboratively with Finance to understand, measure and deliver the contracts. You'll have an excellent understanding of financial data and cost management Supportive Culture - fostering an inclusive, compassionate culture, ensuring outstanding care and management. To deliver excellent patient care through recruiting, training, managing and supporting our employees and volunteers to be the best versions of themselves You'll be empowered to recruit, engage, and develop our people within an inclusive, diverse, learning and collaborative culture, living our values To ensure all communication with people from a variety of backgrounds with diverse needs is accurate, timely and aligned to our values To continuously learn and develop to maintain professional and managerial competence and teach others where skilled to do so To role model the right behaviours and ways of working to understand ethnic, cultural, spiritual, religious and any other differences between people to ensure our people, patients and families feel included and supported. Extending reach - expanding access to our services, ensuring equitable care for all, especially underserved communities. Utilising available data, identify appropriate groups who have palliative and end-of-life care needs or bereavement support needs in our local community who are presently disconnected from the vital and relevant service provisions of Thames Hospice. Agree a plan with Director of Nursing (for monthly review) to collaborate with those relevant agencies, charities and local authority departments already involved within the local community. Reach overlooked minorities, engage communities and facilitate better access into Thames Hospices care and support provisions. Provide monthly reports to Director of Nursing that describe activities and collaborations. Foster and maintain good lines of communication with Thames Hospices services - Hospice at Home, Inpatient Services, Wellbeing Services, Counselling and Support Services - to facilitate accessibility and mutual understanding. Attend relevant functions to foster engagement and educate the local community on what the Hospice services are to better understand how the Hospice can serve our community. Commit to personal and professional development and reflect this in the annual appraisal. Be an excellent ambassador for the work and reputation of Thames Hospice in all aspects of the role. Specific Role Responsibilities: Must have a registered clinical professional qualification i.e. NMC, HCP To provide operational management for our hospice outpatient services - Paul Bevan Wellbeing Centre, physiotherapists, complimentary therapists, lymphoedema team To ensure all Hospice Outpatient Services are designed according to patient need, costed, and delivered within contract or as agreed by the Executive team Proactively increase the number of patients to the Paul Bevan Wellbeing Centre, by working with local clinicians and community partners Using strong clinical experience promote and support early advance care planning and symptom management for patients living with life limiting illness To develop and maintain strong internal working relationships, promoting matrix working across the organisation Special conditions of appointment to this role: Appointment is subject to an Enhanced Disclosure and Barring Service check Right to work in the UK checks Occupational health assessment Up to date immunisations with evidence of immunity Able to drive