Warning
This job advert has expired and applications have closed.
8396 - Claims Officer
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £24,202 per year |
| Hours: | Full time |
| Closing date: | 13 August 2025 |
| Location: | BS1 3NU |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 8396 |
Summary
Job title: Claims Officer
Directorate: Chief Financial Officer
Workstream: Judicial Pay and Expenses Team (JPET)
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Background
The Finance Support Centre is part of the Judicial Pay and Expenses team which is, in turn, part of the Chief Financial Officer Directorate.
The Bristol Finance Support Centre processes judicial fees and expenses claims, witness and appellant costs from courts and tribunals. The team is based in Bristol Magistrates' Court and Tribunals Hearing Centre.
About the role
The key purpose of the Claims Caseworker role is to receive and progress for payment claims for judicial fees, expenses and witness and appellants’ costs arising from the Courts and Tribunals, and to deal with claimant’s queries, responding by letter, email or telephone.
Duties
Claims Caseworkers are assigned to teams that handle incoming claims and produce monthly payrolls. Claims Caseworkers will check, approve or reject claims. They will assist individual claimants answering their queries by email and on the telephone. Caseworkers are supported in their role by comprehensive guidelines and instructions.
Interaction with Others (internal/external)
Claims Caseworkers work within a team with regular management support. They have contact with claimants, including judges, legal professionals and lay members of the Tribunals. They may also liaise with Courts and Hearing Centre staff, and partner agencies such as our IT and payment service providers.
Your role as Claims Officer encompasses several key aspects (but not limited to):
· Receive and process fee and expenses claims arising from Courts and Tribunals
· Check and complete first line approval, confirming claims are valid, correct and comply with policy.
· Action claims in accordance with established procedures to ensure timely and accurate payment.
· Reject incorrect claims and advise claimants; accordingly, identify instances of non-compliance with policy and refer to team leader
· Answer and/or appropriately redirect enquiries from HMCTS staff, judicial office holders and other customers.
· Work as part of a team to clear the workload efficiently ensuring equal standards of service across all customer groups.
· Proactively look for opportunities to improve processes and activities of the team.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Who are we looking for? (Person Specification)
The ideal candidate for this position should demonstrate:
Essential
· Adaptable and able to prioritise a busy workload
· Good verbal and written communication skills
· Good decision-making skills
· Customer focused
· Team worker
How to apply
Application Stage
Please submit
Statement of suitability demonstrating how you meet the essential criteria (up to 250 words)
· Behaviour examples illustrating the Civil Service Behaviours “Making Effective Decisions” (up to 250 words).
Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)
In the event of a high volume of applications, the panel may perform an initial sift based on the lead behaviour, Making Effective Decisions. Candidates who pass the initial sift will be progressed to a full sift.
Interview Stage
If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:
· Questions in relation to the following Civil Service Behaviours:
o Making Effective Decisions
o Working Together
o Delivering at Pace
Strengths will also be assessed however these are not shared in advance.
Further details
Location
The post holder will ordinarily be assigned to Bristol Magistrates' Court and Tribunals Hearing Centre, Marlborough Street, Bristol, BS1 3NU
Travel requirements
There will be a requirement to travel occasionally to any HMCTS site in line with business needs.
Directorate: Chief Financial Officer
Workstream: Judicial Pay and Expenses Team (JPET)
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Background
The Finance Support Centre is part of the Judicial Pay and Expenses team which is, in turn, part of the Chief Financial Officer Directorate.
The Bristol Finance Support Centre processes judicial fees and expenses claims, witness and appellant costs from courts and tribunals. The team is based in Bristol Magistrates' Court and Tribunals Hearing Centre.
About the role
The key purpose of the Claims Caseworker role is to receive and progress for payment claims for judicial fees, expenses and witness and appellants’ costs arising from the Courts and Tribunals, and to deal with claimant’s queries, responding by letter, email or telephone.
Duties
Claims Caseworkers are assigned to teams that handle incoming claims and produce monthly payrolls. Claims Caseworkers will check, approve or reject claims. They will assist individual claimants answering their queries by email and on the telephone. Caseworkers are supported in their role by comprehensive guidelines and instructions.
Interaction with Others (internal/external)
Claims Caseworkers work within a team with regular management support. They have contact with claimants, including judges, legal professionals and lay members of the Tribunals. They may also liaise with Courts and Hearing Centre staff, and partner agencies such as our IT and payment service providers.
Your role as Claims Officer encompasses several key aspects (but not limited to):
· Receive and process fee and expenses claims arising from Courts and Tribunals
· Check and complete first line approval, confirming claims are valid, correct and comply with policy.
· Action claims in accordance with established procedures to ensure timely and accurate payment.
· Reject incorrect claims and advise claimants; accordingly, identify instances of non-compliance with policy and refer to team leader
· Answer and/or appropriately redirect enquiries from HMCTS staff, judicial office holders and other customers.
· Work as part of a team to clear the workload efficiently ensuring equal standards of service across all customer groups.
· Proactively look for opportunities to improve processes and activities of the team.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Who are we looking for? (Person Specification)
The ideal candidate for this position should demonstrate:
Essential
· Adaptable and able to prioritise a busy workload
· Good verbal and written communication skills
· Good decision-making skills
· Customer focused
· Team worker
How to apply
Application Stage
Please submit
Statement of suitability demonstrating how you meet the essential criteria (up to 250 words)
· Behaviour examples illustrating the Civil Service Behaviours “Making Effective Decisions” (up to 250 words).
Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)
In the event of a high volume of applications, the panel may perform an initial sift based on the lead behaviour, Making Effective Decisions. Candidates who pass the initial sift will be progressed to a full sift.
Interview Stage
If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:
· Questions in relation to the following Civil Service Behaviours:
o Making Effective Decisions
o Working Together
o Delivering at Pace
Strengths will also be assessed however these are not shared in advance.
Further details
Location
The post holder will ordinarily be assigned to Bristol Magistrates' Court and Tribunals Hearing Centre, Marlborough Street, Bristol, BS1 3NU
Travel requirements
There will be a requirement to travel occasionally to any HMCTS site in line with business needs.