External Coach
| Posting date: | 28 July 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 27 August 2025 |
| Location: | Normanton, Yorkshire, WF6 1TD |
| Company: | M Group Services |
| Job type: | Permanent |
| Job reference: | 57397626 |
Summary
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What will you be doing?
As an External Coach you'll be part of our Training and Coaching Team who are responsible for coordinating the performance and development of circa 500 operational staff on client IT systems and mobile devices.
You'll handle day to day support to Toughbook users, Project Managers, Front Line Managers and the Training Manager.
You'll train, coach and support operational users on all aspects of the client's hardware and software ensuring clear guidelines for the delivery of accurate and timely feedback.
We'll need you to carry out Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions.
You'll develop and implement an ongoing refresher training program for your respective area and assist with creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes.
You'll carry out daily validation of reports in relation to (but not limited to); Interruption to Supply feedback, Redlines, Meter feedback errors and create coaching improvement plans as applicable.
Other tasks include;
- Work alongside and liaise with Front Line Managers, Project Managers and the Training Manager to help maximise performance.
- Be an advocate for Commercial Awareness on the contract.
- Provide telephone support to Operational teams.
- Assist the Training Manager with upkeep of the asset inventory, including MWS mobile phones.
- New starter IT equipment / user requests / Client ID Cards.
- Recovery of IT equipment from leavers in a timely manner.
What you’ll bring
- Are you someone who has great time management and able to meet stringent timescales?
- Can you take responsibility and challenge existing policies and procedures?
- Do you have proven knowledge and understanding of corporate systems in use?
- Do you have knowledge of Toughbook users’ roles and quality of feedback expected?
Due to the nature of the role you'll need to have a valid UK driving license and will be expected to travel to our numerous depots throughout the Yorkshire area.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company van/vehicle and fuel card for business use
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What will you be doing?
As an External Coach you'll be part of our Training and Coaching Team who are responsible for coordinating the performance and development of circa 500 operational staff on client IT systems and mobile devices.
You'll handle day to day support to Toughbook users, Project Managers, Front Line Managers and the Training Manager.
You'll train, coach and support operational users on all aspects of the client's hardware and software ensuring clear guidelines for the delivery of accurate and timely feedback.
We'll need you to carry out Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions.
You'll develop and implement an ongoing refresher training program for your respective area and assist with creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes.
You'll carry out daily validation of reports in relation to (but not limited to); Interruption to Supply feedback, Redlines, Meter feedback errors and create coaching improvement plans as applicable.
Other tasks include;
- Work alongside and liaise with Front Line Managers, Project Managers and the Training Manager to help maximise performance.
- Be an advocate for Commercial Awareness on the contract.
- Provide telephone support to Operational teams.
- Assist the Training Manager with upkeep of the asset inventory, including MWS mobile phones.
- New starter IT equipment / user requests / Client ID Cards.
- Recovery of IT equipment from leavers in a timely manner.
What you’ll bring
- Are you someone who has great time management and able to meet stringent timescales?
- Can you take responsibility and challenge existing policies and procedures?
- Do you have proven knowledge and understanding of corporate systems in use?
- Do you have knowledge of Toughbook users’ roles and quality of feedback expected?
Due to the nature of the role you'll need to have a valid UK driving license and will be expected to travel to our numerous depots throughout the Yorkshire area.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company van/vehicle and fuel card for business use
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW