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Customer Service Advisor
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | £26,409 to £30,060 per year |
| Hours: | Full time |
| Closing date: | 05 August 2025 |
| Location: | Customer Service Centre, Roway Lane. Oldbury B69 3ES |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Permanent |
| Job reference: | SAND000009000 |
Summary
Do you get a real buzz from giving excellent customer service?
Are you a great team player and a confident communicator? if so we want to hear from you?
Previous Applicants need not apply.
We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team.
Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.
Are you:
Driven and committed to providing excellent customer service
Enthusiastic and friendly
Flexible and willing to develop your knowledge and skills
Able to use your own initiative and also work as part of a team.
The role:
You will answer customer enquiries and requests about a wide range of services.
You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person.
You must be able to respond promptly as well as politely and accurately to resolve the customer query.
You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.
Key Requirements:
We are looking for people who have a proven track record of dealing with the public in a customer services role
You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers
The ability to record accurate details and use our IT systems is essential
You must hold 3 GCSE's at minimum Grade C, including English language or equivalent
Sound like you? Then we'd very much like to receive an application from you.
Sandwell MBC values our workforce and in return for your hard work, here is some of what we have to offer:
Competitive salary & pension scheme Generous holiday allowance
Continuous training and development
Employee Benefits and health initiatives
The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday
The various shift patterns for full and part-time posts will operate between the following hours:
8.00am – 4.00pm
8.30am – 4.30pm
9.00am - 5.00pm
9.30am - 5.30pm
12noon - 8 .00pm
Hours:-
37 hours - between 8.00 am and 8.00 pm
30 hours - 6 hours per day between 8.00 am and 8.00 pm
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Are you a great team player and a confident communicator? if so we want to hear from you?
Previous Applicants need not apply.
We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team.
Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.
Are you:
Driven and committed to providing excellent customer service
Enthusiastic and friendly
Flexible and willing to develop your knowledge and skills
Able to use your own initiative and also work as part of a team.
The role:
You will answer customer enquiries and requests about a wide range of services.
You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person.
You must be able to respond promptly as well as politely and accurately to resolve the customer query.
You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.
Key Requirements:
We are looking for people who have a proven track record of dealing with the public in a customer services role
You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers
The ability to record accurate details and use our IT systems is essential
You must hold 3 GCSE's at minimum Grade C, including English language or equivalent
Sound like you? Then we'd very much like to receive an application from you.
Sandwell MBC values our workforce and in return for your hard work, here is some of what we have to offer:
Competitive salary & pension scheme Generous holiday allowance
Continuous training and development
Employee Benefits and health initiatives
The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday
The various shift patterns for full and part-time posts will operate between the following hours:
8.00am – 4.00pm
8.30am – 4.30pm
9.00am - 5.00pm
9.30am - 5.30pm
12noon - 8 .00pm
Hours:-
37 hours - between 8.00 am and 8.00 pm
30 hours - 6 hours per day between 8.00 am and 8.00 pm
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.