Reception Manager
| Posting date: | 29 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | London, NW11 9AY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2739-25-0000 |
Summary
Primary Responsibilities The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: Ensuring the overall efficient operation of the reception department Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Completing staff reviews and appraisals as required Recruiting and inducting new reception staff as required Supporting a team of remote call handlers and liaising with their team leaders Identifying and delivering team training where required Compiling reception staff rotas, ensuring sufficient cover is provided for periods of leave and other staff absences Reviewing and updating all administrative and reception policies and procedures as required Developing, implementing and embedding efficient office processes and procedures Acting as the organisations Complaints Manager, providing initial guidance and advice to patients who wish to verbally complain and processing, investigating, and responding to formal complaints under the direction of the Practice Manager Stocktaking and ordering medical and stationary supplies Overseeing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Acting as building fire marshal, conducting weekly tests of equipment and annual fire drills, ensuring evacuation lists are current and that the visitors log is used appropriately Producing and being accountable for monthly datasets Ensuring a calm, tidy, and welcoming atmosphere across the practice building Organising annual equipment calibration and PAT testing Conducting monthly testing of the panic buttons Oversee daily fridge and emergency equipment checks Manage daily operational issues in conjunction with the Clinical Services Lead, escalating to the Practice Manager where required Secondary Responsibilities In addition to the primary responsibilities, the Reception Manager may be requested to: Support the management team in the compilation of practice reports and the practice development plan Deputise for the practice manager during periods of absence Partake in audit as directed by the audit lead Coordinate and produce meeting agendas and record the minutes of meetings Support the practice manager in the maintenance of the practice website and social media accounts Complete opening and closing procedures for the practice building Process incoming mail specifically addressed to the Practice Manager Champion continuous improvement (CI), encouraging staff to participate and make suggestions for CI initiatives Assist with QOF targets Ensure the organisation maintains compliance with its NHS contractual obligations Actively encourage and promote the use of patient online services Gather patient feedback by promoting the completion of Google reviews and the Friends and Family Test