Resident Liaison Officer
| Posting date: | 28 July 2025 |
|---|---|
| Salary: | £34,000 per year |
| Hours: | Full time |
| Closing date: | 11 August 2025 |
| Location: | Ely, Cambridgeshire, CB7 4BS |
| Company: | Fawkes & Reece |
| Job type: | Permanent |
| Job reference: | VM- RLO_1753717211 |
Summary
Resident Liaison Officer
Location: Cambridgeshire & surrounding areas
We are excited to offer a fantastic opportunity for a Resident Liaison Officer to join our Property Services planned maintenance team in the Cambridge area. This position is a FIXED TERM CONTRACT for 12 MONTHS.
As a Resident Liaison Officer (RLO), you will be the primary point of contact for residents on your projects. You will support the Project Manager by prioritizing residents' needs and addressing any concerns during site works. Your role will be vital in fostering a safe, secure, and positive living environment. You will work closely with site staff to minimize disruptions, ensuring clear and proactive communication and meticulous planning to build trust and deliver a seamless, customer-centric experience.
Key Responsibilities:
- Attend regular meetings with client representatives and tenants to ensure the highest level of customer service.
- Adopt a consistent approach to customer care across the contract.
- Manage the Tenant's Complaints procedures as a point of escalation.
- Maintain and update the on-site database to reflect ongoing works.
We are looking for a candidate with experience as a Resident Liaison Officer, ideally from a social housing background, although this is not essential. This role is centered around customer service, so applicants with a strong background in this area are encouraged to apply.