Telephone Interviewer
| Posting date: | 28 July 2025 |
|---|---|
| Salary: | £10,160 to £17,780 per year |
| Hours: | Part time |
| Closing date: | 20 August 2025 |
| Location: | Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Office for National Statistics |
| Job type: | Permanent |
| Job reference: | 418730 |
Summary
Are you a natural communicator?
Looking for a role that takes advantage of your people skills?
Want to join an inclusive, supportive team? This could be the role you’re looking for!
The Office for National Statistics is the UK’s national statistical institute and the largest producer of official statistics. We are the only government department dedicated solely to statistics, operating independently of ministers and reporting to Parliament and the devolved administrations through the UK Statistics Authority.
This role sits within the Social Surveys Collection (SSC) business area—the largest in ONS, with over 1,000 office-based staff and a nationwide field community. SSC is responsible for designing and collecting many of the UK’s largest household and social surveys, with over 70 years of experience in managing complex, multi-mode data collection.
You’ll be part of the Telephone Operations team (TO) within the Social Survey Division. TO is a dynamic and diverse team of around 200 interviewers who conduct telephone surveys with selected UK households. The team operates across various shifts, including evenings and Saturdays, to support the production of high-quality data.
Our TO roles are crucial to enabling us to deliver the statistical outputs we need to, so it's a great chance to take on a role that can have a real impact.
You’ll collaborate with teams across the wider business areas in Surveys and other ONS departments to deliver outputs that meet user needs and align with corporate priorities.
As a TO Interviewer you’ll become a member of the Operational Delivery Profession—the largest profession in the Civil Service with over 200,000 members.
This is an exciting opportunity to join a modern, inclusive, and innovative Civil Service profession at the heart of public service delivery. You’ll be part of a community delivering essential public services. ODP offers learning and development opportunities, career pathways, and resources to help you grow and succeed in your role.
The primary responsibility of this role is to conduct telephone interviews with members of the public who have been pre-selected and notified to participate in our social surveys. These interviews may be scheduled in advance or initiated by calling provided contact numbers.
As an interviewer, your key task is to secure consent from participants and accurately administer the survey over the phone. You will follow a scripted text and record responses using a system called Blaise. Precision in reading questions and capturing answers is essential.
In addition to conducting interviews, the role may involve administrative duties such as:
-Participating in regular training and development activities
-Attending team and one-to-one meetings with your line manager
-Managing communications via Outlook and other internal systems
-This position requires strong communication skills, attention to detail, and the ability to work independently while maintaining high standards of data quality.
The Telephone Operation business opening hours are:
Monday -Tuesday 8am-9pm
Wednesday -Thursday 9am-9pm
Friday 9am-8pm
Saturday 9:30am-1:30pm
We are able to offer 16, 24 and 28 hour shifts per week including evenings with various start times available. Please ensure you have read the shift pattern examples in the advert attachments before applying.
Hours will be discussed if you are invited to interview.
Key Responsibilities:
-Contact and call respondents to complete designated social surveys over the telephone. These surveys may include the Labour Force Survey (LFS), Transformed Labour Force Survey (TLFS), and the Opinions survey (OPN), plus conducting keeping in touch exercises on other surveys.
-Ask questions as worded adhering to the Standard Method of Interviewing.
-Working as part of a team and supporting colleagues across the Telephone Operations Community.
Essential criteria:
-Be able to follow a script and accurately record data.
-To be self-disciplined, self-motivated, and happy to work without constant supervision.
-Have excellent communication skills and enjoy talking to people.
-Able to navigate around a laptop and have experience in the use of MS Office packages including Teams, Outlook and Excel.
Looking for a role that takes advantage of your people skills?
Want to join an inclusive, supportive team? This could be the role you’re looking for!
The Office for National Statistics is the UK’s national statistical institute and the largest producer of official statistics. We are the only government department dedicated solely to statistics, operating independently of ministers and reporting to Parliament and the devolved administrations through the UK Statistics Authority.
This role sits within the Social Surveys Collection (SSC) business area—the largest in ONS, with over 1,000 office-based staff and a nationwide field community. SSC is responsible for designing and collecting many of the UK’s largest household and social surveys, with over 70 years of experience in managing complex, multi-mode data collection.
You’ll be part of the Telephone Operations team (TO) within the Social Survey Division. TO is a dynamic and diverse team of around 200 interviewers who conduct telephone surveys with selected UK households. The team operates across various shifts, including evenings and Saturdays, to support the production of high-quality data.
Our TO roles are crucial to enabling us to deliver the statistical outputs we need to, so it's a great chance to take on a role that can have a real impact.
You’ll collaborate with teams across the wider business areas in Surveys and other ONS departments to deliver outputs that meet user needs and align with corporate priorities.
As a TO Interviewer you’ll become a member of the Operational Delivery Profession—the largest profession in the Civil Service with over 200,000 members.
This is an exciting opportunity to join a modern, inclusive, and innovative Civil Service profession at the heart of public service delivery. You’ll be part of a community delivering essential public services. ODP offers learning and development opportunities, career pathways, and resources to help you grow and succeed in your role.
The primary responsibility of this role is to conduct telephone interviews with members of the public who have been pre-selected and notified to participate in our social surveys. These interviews may be scheduled in advance or initiated by calling provided contact numbers.
As an interviewer, your key task is to secure consent from participants and accurately administer the survey over the phone. You will follow a scripted text and record responses using a system called Blaise. Precision in reading questions and capturing answers is essential.
In addition to conducting interviews, the role may involve administrative duties such as:
-Participating in regular training and development activities
-Attending team and one-to-one meetings with your line manager
-Managing communications via Outlook and other internal systems
-This position requires strong communication skills, attention to detail, and the ability to work independently while maintaining high standards of data quality.
The Telephone Operation business opening hours are:
Monday -Tuesday 8am-9pm
Wednesday -Thursday 9am-9pm
Friday 9am-8pm
Saturday 9:30am-1:30pm
We are able to offer 16, 24 and 28 hour shifts per week including evenings with various start times available. Please ensure you have read the shift pattern examples in the advert attachments before applying.
Hours will be discussed if you are invited to interview.
Key Responsibilities:
-Contact and call respondents to complete designated social surveys over the telephone. These surveys may include the Labour Force Survey (LFS), Transformed Labour Force Survey (TLFS), and the Opinions survey (OPN), plus conducting keeping in touch exercises on other surveys.
-Ask questions as worded adhering to the Standard Method of Interviewing.
-Working as part of a team and supporting colleagues across the Telephone Operations Community.
Essential criteria:
-Be able to follow a script and accurately record data.
-To be self-disciplined, self-motivated, and happy to work without constant supervision.
-Have excellent communication skills and enjoy talking to people.
-Able to navigate around a laptop and have experience in the use of MS Office packages including Teams, Outlook and Excel.