Clinical Research Facility (CRF) Administrator
| Posting date: | 28 July 2025 |
|---|---|
| Salary: | £30,546.00 to £32,207.00 per year |
| Additional salary information: | £30546.00 - £32207.00 a year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | London, SE1 9RT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9196-25-1351 |
Summary
Main Duties Meet and greet all Patients and visitors to the CRF and ensure that there is an accurate record kept of all personnel and patients visiting the facility. This includes ensuring that each patient has an accurate wristband and that all entries are recorded. To ensure that the reception area and waiting area are tidy and well presented at all times. To manage the patient appointment system including admitting and discharging all patients attending the CRF. To manage research clinics and patient bookings including: booking patient visits, updating outcomes, closing out clinics and uploading documentation to the appropriate patient management system. To provide administrative support by writing letters, filing, arranging meetings, booking transport and accommodation for staff. To take formal minutes for CRF meetings when required. Organise transport for patients to reach the hospital and for departmental transfers within the hospital including handling of patient expense claims. To answer telephones, deal with patient, staff and external caller enquiries, appropriately transmitting messages to the correct person. To accept and record all post and parcel deliveries to the CRF including patients samples. To report and record maintenance problems within the facility to the Works Department. To maintain a rolling stock of stationary and food/drink in the CRF. Making decisions independently about when to order new stock. To act as fire warden for the floor. Cross site working between Guys CRF site and St Thomas CRF site on a rota basis. Support for Research To provide training for all users and new staff on the use of the CRF Booking system (CRFManager). To keep the CRF Booking System up to date ensuring all data is recorded accurately for the production of reports. To manage The Over-volunteering Prevention system (TOPs) to ensure regulatory standards for patient safety are met. To assist the Quality team with the maintenance and updating of the documentation system Q-Pulse. Maintaining the CRF supply of study specific consumables and notifying others when items have expired e.g. laboratory kits. Communication Act as first point of contact for callers, visitors and deliveries to the department. Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary. Manage diaries, and organise meetings and events ensuring that all supporting arrangements are in place. General Office Duties Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures. Sort, distribute and handle incoming mail and in a timely and efficient manner. Ensure that outgoing mail is collected and dispatched. Arrange the receipt and delivery of courier mail and parcels as required. Photocopying, collation and distribution of reports, correspondence, handouts etc. Establish and maintain accurate and efficient filing systems. Ensure the department is maintained and kept tidy at all times. Covering front desk duties as required. Reporting and monitoring any maintenance / facilities as appropriate. Undertake any other reasonable administrative duties necessary to support the smooth running of the service.