8367 - Deputy Head of Corporate Services: London
| Posting date: | 28 July 2025 |
|---|---|
| Salary: | £48,305 to £52,935 per year |
| Additional salary information: | Plus a London Weighting Allowance of £4,126 |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | SE1 1JD |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Contract |
| Job reference: | 8367 |
Summary
Overview of the job
As a member of the Performance and Quality Team the Effective Practice Lead will be responsible for ensuring the delivery of programme activity which supports organisational effectiveness and enables the organisation to monitor and improve performance.
Summary
The Effective Practice Lead is responsible for ensuring the delivery of programmes which improve the performance and quality of operational delivery across the organisation. Their responsibilities will include:
• Working alongside Performance staff within the PQ team they aim to maximise performance in the assigned area for which the post holder is responsible
• Responsibility for identification of national priorities and co-ordinating the delivery of activity to meet those priorities. They will contribute to enhancing organisational effectiveness and delivery in line with the Business Plan and contractual commitments
• Developing and sustaining effective working relationships with external agency partners and other key stakeholders.
The post holder reports to the Performance and Quality Senior Manager.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Leading effective practice
• Support the Performance & Quality Senior Manager to maintain standards for effective practices across the NPS and all LDUs
• Maintain a national knowledge-bank for effective practice, and ensure the link between performance management and the development of effective practice policies and standards
• Maintain national quality policy, codes of practice and guidance
• Support the communication of the NPS effective practice improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Ensure systems are in place so that the results and trends of effective practice review and assessment are visible at a national level
• Support the delivery of practice development in the NPS
Manage and Develop service delivery Performance
• Manage service delivery to meet performance targets
• Develop and recognise effective performance
• Improve organisational performance
Develop Team and Partnership Working
• Develop productive working relationships with colleagues and stakeholders
• Develop and manage multi-stakeholder partnerships
• Build the organisation’s understanding of its markets and customers
• Contribute to the development of a customer focused organisation
Managing Resources
• Plan and organise resources effectively to meet demands
• Lead on delivery programme formation and implementation
• Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery
Determine the effective use of resources
• Agree budgets and unit costs for programmes of work
• Make proposals for expenditure on programmes of work
• Manage budgets and provide unit costings for activities
• Advise on financial and resourcing issues to inform objectives and forward planning
• Assess risk in terms of operational delivery and impact on other operational priorities
Use communication effectively
• Providing information, feedback and advice
• Influencing and persuading
• Chair and participate in meetings , using appropriate skills, styles and approaches
Enhance your own performance
• Manage your own resources and professional development
Use information to take critical decisions
• Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence
Manage Diversity and Equality
• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service
Manage Quality
• Manage continuous quality improvement
• Monitor external markets, practice, trends and development to ensure best practice internally
• Manage compliance with quality systems
Manage Projects
• Ensure an effective approach to project and process evaluation
• Manage a programme of complimentary projects
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
As a member of the Performance and Quality Team the Effective Practice Lead will be responsible for ensuring the delivery of programme activity which supports organisational effectiveness and enables the organisation to monitor and improve performance.
Summary
The Effective Practice Lead is responsible for ensuring the delivery of programmes which improve the performance and quality of operational delivery across the organisation. Their responsibilities will include:
• Working alongside Performance staff within the PQ team they aim to maximise performance in the assigned area for which the post holder is responsible
• Responsibility for identification of national priorities and co-ordinating the delivery of activity to meet those priorities. They will contribute to enhancing organisational effectiveness and delivery in line with the Business Plan and contractual commitments
• Developing and sustaining effective working relationships with external agency partners and other key stakeholders.
The post holder reports to the Performance and Quality Senior Manager.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Leading effective practice
• Support the Performance & Quality Senior Manager to maintain standards for effective practices across the NPS and all LDUs
• Maintain a national knowledge-bank for effective practice, and ensure the link between performance management and the development of effective practice policies and standards
• Maintain national quality policy, codes of practice and guidance
• Support the communication of the NPS effective practice improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Ensure systems are in place so that the results and trends of effective practice review and assessment are visible at a national level
• Support the delivery of practice development in the NPS
Manage and Develop service delivery Performance
• Manage service delivery to meet performance targets
• Develop and recognise effective performance
• Improve organisational performance
Develop Team and Partnership Working
• Develop productive working relationships with colleagues and stakeholders
• Develop and manage multi-stakeholder partnerships
• Build the organisation’s understanding of its markets and customers
• Contribute to the development of a customer focused organisation
Managing Resources
• Plan and organise resources effectively to meet demands
• Lead on delivery programme formation and implementation
• Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery
Determine the effective use of resources
• Agree budgets and unit costs for programmes of work
• Make proposals for expenditure on programmes of work
• Manage budgets and provide unit costings for activities
• Advise on financial and resourcing issues to inform objectives and forward planning
• Assess risk in terms of operational delivery and impact on other operational priorities
Use communication effectively
• Providing information, feedback and advice
• Influencing and persuading
• Chair and participate in meetings , using appropriate skills, styles and approaches
Enhance your own performance
• Manage your own resources and professional development
Use information to take critical decisions
• Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence
Manage Diversity and Equality
• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service
Manage Quality
• Manage continuous quality improvement
• Monitor external markets, practice, trends and development to ensure best practice internally
• Manage compliance with quality systems
Manage Projects
• Ensure an effective approach to project and process evaluation
• Manage a programme of complimentary projects
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.