Commercial Services Programmer
| Posting date: | 26 July 2025 |
|---|---|
| Salary: | £14.36 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | Tiverton, Devon, EX16 6PP |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Mid Devon 5272939 |
Summary
What's involved with this role:
Job Title: Commercial Services Programmer
Ref: Mid Devon 5272939
Pay rate: £14.36 per hour PAYE
The candidate must be flexible and willing to work in a hybrid arrangement, with a minimum of two days per week in the office.
The role:
We are looking for a Commercial Services Programmer to oversee the allocation and coordination of work to trade operatives, ensuring work is appointed within the target completion times as per job priorities.
Key responsibilities:
Prioritise and organise job tickets by due date and trade where not yet assigned by the ICT system, ensuring efficient scheduling within the appointments system
Review ICT-assigned jobs and authorise them to Commercial Services operatives; reassign tasks to more suitable operatives, areas, or amend timings where necessary
Monitor the ICT diary system to ensure jobs are allocated accurately and efficiently, maximising workforce productivity
Contact tenants to arrange or amend appointments, logging all relevant details in the task system
De-allocate work from operatives due to sickness or absence and reassign to ensure jobs are completed within set deadlines
Allocate emergency repairs promptly, assigning the correct trade in the appropriate area to minimise cost and boost productivity
Liaise with operatives on jobs requiring multiple trades, coordinating work to maximise first-time fix rates
Work with the Customer Relations team to manage appointment availability in the ICT system, avoiding overbooking or underuse of trade resources
Generate reports on overdue job tickets and collaborate with the Commercial Services Officer daily to reduce backlog; print and monitor jobs due each day to avoid missed deadlines
Oversee operatives’ holiday entries in the diary, ensuring adequate trade cover is in place at all times and flagging any conflicts to the Commercial Services Manager
What the client is looking for:
Minimum 3 GCSE or equivalent including Maths and English
Extensive relevant housing maintenance experience
General understanding of diagnosing housing repairs
Understanding of time allocation of repair works
Excellent communication skills and customer care skills
Proficient IT skills
Able to apply numerical calculations
Ability to work within set targets and deadlines and use initiative to solve day to day problems
Able to deal with the conflicting demands of the service
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Mid Devon 5272939
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.