Customer Services Adviser 101201 - 433795
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £27,276.00 to £28,719.00 per year |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | Stirling , FK7 7UW |
| Company: | Stirling Council |
| Job type: | Permanent |
| Job reference: | 433795 |
Summary
Customer Service Adviser
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!
About the Role
As a Customer Service Adviser, you’ll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it’s resolving an issue, offering guidance, or simply making someone’s day a little easier, your role is all about putting the customer first.
What You’ll Do
- Handle customer enquiries using a variety of media channels
- Provide clear, accurate information and solutions
- Maintain detailed and up-to-date customer records
- Collaborate with internal teams to resolve complex issues
- Contribute to a positive working environment
What We’re Looking For
- Excellent communication and interpersonal skills
- A genuine passion for helping people
- Strong problem-solving abilities
- Ability to stay calm under pressure
- Previous customer service experience is essential
What We Offer
- Comprehensive training and ongoing support
- Opportunities for career progression
- A friendly and inclusive team environment
- Flexible working options
- Employee discounts and wellbeing initiatives
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
Job Description
Salary Additional Information
Stirling Information February
The Benefits
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
- Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
- Biennial incremental progression until top of your payscale is reached
- Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
- Up to 6 months full sick pay and 6 months half pay dependent on length of service
- Carers Leave
- Up to 4 weeks paid Paternity Leave
- Access to Health & Wellbeing support
- Ongoing opportunities for Learning & Development
- Cycle to Work Scheme
- Lift share Scheme
- Car Lease Scheme
- Technology Benefit Scheme
Proud member of the Disability Confident employer scheme