Patient Access Officer, Band 3
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Gloucester, GL1 3NN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9318-25-0696 |
Summary
Key Responsibilities - Contact patients for Admission and negotiate appointments with patients wherever possible and any additional co-ordination of staff, equipment, stock, facilities, and paperwork. - Using the PTL, Book patients within clinical and trust waiting time targets and guidelines - Process cancellations and re-appoint patients observing trust waiting times. - Ensure that patients are aware of their appointment dates and all relevant information. - Fully utilise all clinic & theatre capacity and maintaining a list of patients who are fit, willing and able to come in at short notice. - Liaison with clinical staff and their secretaries regarding their waiting lists. - Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate - Validate each patients pathway by checking and updating RTT codes - Regularly informing the Unit Coordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc. - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. - As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. - To work flexibly and pro-actively as part of a team and ensure that the workload is shared out equally and performed to excellent, efficient and safe standards while adapting to the demands of the department/team as required. - To cover colleagues during absences/annual/sick leave as directed by the Unit Coordinator. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - To undertake routine office duties including photocopying, faxing and filing of notes and correspondence and any other appropriate duties commensurate with the role, as required at the request of your line manager. - To liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - To work with the Elective Bookings Supervisor and Booking Coordinators as appropriate. Professional Development, Education and Training - Fully participate in the Trusts appraisal system review and personal development planning process on an annual basis. - Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process - Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. - Contribute positively to the effectiveness and efficiency of the teams in which he/she works. - To adhere to the Trusts Kindness and Respect Policy. Management and Leadership There is no budgetary or supervisory responsibility with this post. Communications and Working Relationships - Patients, relatives and / or carers. - Consultants and their team - Nursing staff - Anaesthetists - Medical Secretaries - General Practitioners in Primary Care - Outpatient staff - Theatre management and administration - Day Surgery staff - Health Records staff - Unit Coordinator - Elective Bookings Supervisor and Booking Coordinators - General management team General Working Conditions - The applicant will need to be able to deal with a very stressful and challenging environment. At any time, staff could be faced with difficult or sensitive situations, aggressive or threatening behaviour and need to use tact and diplomacy. - Movement of medical notes may be required This can range from one set of notes to bags weighing up to 10kg - Use of Visual Display Unit (VDU) on a daily basis (Workstation assessments undertaken), will be sitting at the desk for a major part of the day. - Dealing with sensitive and confidential information - The work pattern in unpredictable due to interruptions from telephone enquiries, emails, visits from clinicians and external personnel. - Priorities can change during the day.