Business Support Team Manager
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £42,192 to £51,127 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Wandsworth, London, SW18 2PU |
| Company: | Richmond and Wandsworth Councils |
| Job type: | Permanent |
| Job reference: | randw/TP/14896/8483 |
Summary
BusinessSupport Team Manager
£42,192 – £51,127 per annum
Permanent
Full Time (36 hours)
Wandsworth, London
Town Hall Extension / SEND and Inclusion Hub
Are you an experienced and process-driven Team Manager with a proactive and inspiring leadership style?Your next opportunity could be at the heart of Wandsworth Children’s Services, where behind every successful frontline service is a team that keeps everything running smoothly, efficiently and with care.
As a Business Support Team Manager, your main objective is to lead the delivery of a confidential, flexible, efficient and responsive business support service.You will manage the daily operations, ensuring your team supports the smooth running of services, maximises efficiency and delivers value for money.Your role includes overseeing administrative support, financial processes and offering expertise on business support systems, data protection and Council policies.
About the role
You will lead and manage a diverse team of 11 dedicated professionals, comprising Senior Business Support Officers, Business Support Officers and a Receptionist.You will ensure that five vital services – Education Welfare Service, Schools and Community Psychology Service, SEND and Inclusion, Wandsworth Autism Advisory Service, Virtual School – have the operational support they need to change lives.
By providing operational leadership, maintaining performance measures, managing financial procedures and supporting staff development, you will ensure that the administrative needs of the services are met to the highest standard.
The position requires you to understand and address a range of needs, including statutory obligations and oversee personnel in multiple locations while providing operational and motivational leadership. Additionally, your role will include responsibility for building management.
Essential Qualifications, Skills and Experience
- An understanding of ‘safeguarding vulnerable adults and young people (and its relevance to the service area), and a willingness to attend training as required for both Children’s Services and schools.
- Capture and recording of information, of the teams’ workload activities to contribute to achieving good outcomes for children.
- Prior experience of providing office administrative support to frontline service staff and in staff management.
- Must be able to work independently, managing own workload effectively but be willing to learn and undertake other team members’ work to help with demands to service such as leave and sickness.
- Ability to deal with competing demands through planning and prioritisation to meet deadlines.
- Strong communicator who can communicate effectively with senior council officers, health professionals, partner agencies and service users independently.
- Ensure staff maintain data integrity through accurate and timely recording of information.
If you meet the above criteria and are ready to lead with purpose, making systems work better and people feel supported, we encourage you to apply – join us and be the steady hand behind services that change lives.
For an informal conversation about the role, please contact Lewis Brunton by emailing Lewis.Brunton@richmondandwandsworth.gov.uk
Closing Date:10 August 2025
Shortlisting Date:11 August 2025
Interview Date:w/c 18 August 2025
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.