Trainer – Guidance Services
| Posting date: | 25 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | Bedford, MK42 9AB |
| Company: | Reed Talent Solutions |
| Job type: | Permanent |
| Job reference: | MaPS00908-339671 |
Summary
Trainer – Guidance Services
c.£40,000 per annum
Bedford
Permanent
Hybrid Working
Join us at the Money and Pensions Service (MaPS) as a Trainer. This role offers you the chance to make a significant impact, by delivering engaging and effective training to our frontline contact centre colleagues.
You will lead the facilitation of onboarding, upskilling, and briefings, ensuring colleagues are equipped to provide an excellent customer experience. In addition to training delivery, you’ll support the design and evaluation of curriculum, identify opportunities to enhance learning materials and delivery methods, and measure the success of interventions through clear, data-driven outcomes. Working closely with the Quality, Training and Knowledge Team, Operations, and other stakeholders, you’ll help embed continuous learning and improvement into the organisation’s culture—using a variety of delivery tools to maximise impact while minimising operational disruption.
Role Overview
The Trainer will report directly to the Training Manager. In this role, you will be responsible for:
Key Responsibilities:
- Delivering high-quality training across MaPS customer teams, with a strong focus on onboarding, upskilling, and soft skills development.
- Facilitating onboarding programmes for new colleagues across a range of areas and specialisms.
- Leading upskill and soft skills sessions tailored to a range of audiences
- Partnering with business areas to conduct training needs analysis and design bespoke learning interventions that improve speed to competency and enhance both customer and employee experience.
- Staying closely connected to frontline operations to ensure training content remains up to date and appropriate.
- Measuring the effectiveness of training through key metrics such as speed to competency, enhanced customer experience, quality and operational performance metrics.
- Supporting the transformation of learning through the 70/20/10 model, to maximise knowledge, skills, and behaviours with minimal operational impact.
- Maintaining accurate records of all training activities to support efficiency and reporting.
- Acting as a Subject Matter Expert for training across multiple areas, providing guidance and consistency in delivery.
- Working with operational SMEs to ensure training interventions are fit for purpose.
- Supporting the rollout of the competence framework and other internal MaPS initiatives to the external partner as required.
- Assisting with training-related reporting requirements.
You will need to demonstrate the following skills and experience.
To excel in this role, you will need to demonstrate
- Facilitation Skills: Demonstrable experience in dynamic training delivery, catering to diverse learning styles. This includes both technical and soft skills training for frontline colleagues and first-line managers.
- Delivery Methods: Proven experience in facilitating learning through various formats, including workshops, virtual sessions, and one-to-one coaching to support on-the-job development.
- Training Design Expertise: Skilled in designing and developing impactful learning interventions using multiple delivery mechanisms such as face-to-face, virtual, e-learning, and distance learning.
- Training Needs Analysis: Demonstrated ability to conduct TNAs and identify clear, measurable learning needs to inform targeted training solutions.
- Reporting: Competent in gathering and analysing training data to identify trends and measure the effectiveness of learning interventions.
- Stakeholder Engagement: Confident in working with stakeholders at all levels to ensure training solutions align with business needs and strategic objectives.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- Caring
We care about our colleagues and the people whose lives we are here to transform. - Connecting
We will transform lives through our ability to make positive connections. - Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The application process will consist of the following stages:
Applications must be submitted by 10 August.
- Telephone interviews will be conducted between 29 July and 12 August.
- CV sifting will take place by 15 August.
- Interviews will begin on 26 August, consisting of a presentation followed by competency based questions.
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Job Reference: MaPS00908
Close Date: 10/08/25
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