Care Navigator / Receptionist
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Nottingham, NG5 6HP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3757-24-0001 |
Summary
Our Reception rota covers shifts from 7 am to 6:30 pm, Monday to Friday, and you will also be expected to help cover flu/COVID vaccination clinics for a few weekends annually. Care Navigation Role: As a Medical Receptionist, you will play a crucial role in care navigation, ensuring patients are directed to the most appropriate service or healthcare professional. This involves understanding patient needs and efficiently coordinating their care journey. Central Point of Contact: You will act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team. This includes liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. Main Duties of the Job: Reception Duties: Undertake a wide range of reception duties and provide general support to the multidisciplinary team. Duties include greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required. Team Collaboration: Work closely with a team of dedicated professionals to ensure seamless communication and coordination of patient care. Flexible Working Hours: Our practice offers a flexible working schedule, with shifts covering early mornings to evenings, and occasional weekend work for vaccination clinics.